Specifications

MiniTouch Handheld Wireless Touchpanel Crestron MT-1000C
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
MT-1000C Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Check connection to back of
Docking Station
Check connection to Power
Supply
Docking Station
Power LED not
illuminated
Power supply not
connected properly
Check connection to wall outlet
Docking Station
Status LED not
illuminated
MT-1000C not properly
seated in cradle
Gently press down on the
MT-1000C until you hear a click
Battery pack not properly
installed
Display is black
Battery pack not charged
Refer to "Battery Installation
and Replacement" in this guide
for battery instructions
Brightness too
low or too high
Adjust brightness Refer to "User Configuration
Menus" in this guide for
brightness adjustment
instructions
Touchscreen
buttons do not
respond properly
Touchscreen out of
calibration
Refer to "User Configuration
Menus" in this guide for
touchscreen calibration
instructions
Devices not powered up Check power to devices and
check that devices are on
Battery charge is low Recharge battery
Gateway not functioning Check power to Gateway
Out of range Distance to Gateway/Receiver
too far
Devices do not
respond
Control system not
programmed properly
Check control system program
Battery pack not properly
installed
Refer to "Battery Installation and
Replacement " in this guide for
proper installation instructions
MT-1000C not placed
properly in docking station
Make sure unit is mounted
properly in docking station
Connection for
MT-1000C in docking
station is dirty or has an
obstruction
Clean contacts, remove
obstruction
Battery pack will
not charge
Power supply problem Replace docking station power
supply (part number 6002768)
28 • MiniTouch Handheld Wireless Touchpanel: MT-1000C Operations Guide - DOC. 6322A