Specifications
PROCISE 7.3 Surround Sound Processor Crestron PSPHD
58 • PROCISE 7.3 Surround Sound Processor: PSPHD Operations Guide – DOC. 6837C
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
PSPHD Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
PSPHD does
not function.
PSPHD is not
receiving power.
Use the provided power cord.
Verify connection.
Sound is not
heard.
PSPHD is muted. Turn off mute function.
Volume is turned
down.
Raise volume to an audible level.
Amplifier not properly
connected.
Verify output connections.
Source is not
selected/properly
connected.
Verify that source is selected and
properly connected.
60 Hz hum
heard on a
selected input
source.
60 Hz hum heard on
a selected input
source.
Connect the chassis of the
source to the G (Ground) screw
on the
SWAMP-24X8.
No audio or
video output to
HDMI device.
Problem with HDMI
signal.
View the status of the input signal
as shown on page 56e.
Check Network Wiring
Use the Right Wire
To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system
(
www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
chained on the run, the Cresnet power usage of each network unit to be daisy
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is run from a Crestron system power supply network port, the