Specifications

Two-Way RF Transceiver Crestron STRFGWX
STRFGWX Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel is out of
range.
Position the touchpanel to within
operating range. Refer to "Leading
Specifications" on page 4 for details.
Verify that the STRFGWX and
touchpanel are on the same RF
CHANNEL. Refer to "RF Channel" that
begins on page 8 for details.
Refer to the "Setup Menu" section in
the latest revision of the Operations
Guide for the touchpanel.
Roaming area is too
large and touchpanel
becomes out of range.
Install an additional STRFGWX in area
to expand roaming area.
STRFGWX is in vicinity
of metal.
Verify that large amount of metal is not
in vicinity of transmission.
Touchpanel is too close
to STRFGWX.
Position the touchpanel to within
operating range. Refer to "Leading
Specifications" on page 4 for details.
Network wiring is
incorrect.
Check network cabling for solid
connections and correct pinouts.
STRFGWX is damaged. Contact a Crestron customer service
representative.
STRFGWX does
not report NET
ID when polling
the network
through
Viewport. Other
devices are
reported.
STRFGWX and
touchpanel is not on
same RF CHANNEL.
Intermittent
response from
STRFGWX
during
communication
with touchpanel.
Rx LED does
not illuminate
when operating
touchpanel or Tx
LED illuminates
when active, but
touchpanel does
not respond.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(www.crestron.com
) for a listing of Crestron worldwide offices.
You can also log onto the online section of the Crestron website to ask questions
about Crestron products. First-time users will need to establish a user account to
fully benefit from all available features.
14 • Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A