Specifications

CRESTRON
Problem Solving
Troubleshooting
The table below and on subsequent pages provides corrective action for possible
trouble situations. If further assistance is required, please contact a Crestron
technical support representative.
STX Touchpanel Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Project can
not be
Touchpanel has
powered down.
Power panel with power pack when
programming and uploading project.
uploaded to
the
touchpanel.
NET ID on touchpanel
is improperly set. NET
ID for panel and VT
Pro project NET ID do
not match.
Verify that panel NET ID matches the NET ID
set in the VT Pro program. Refer to "Interface" a
subsection of "Setup Menu" in this Operations
Guide.
Communication error;
incorrect COM port
specified.
Verify upload preferences are set to the COM
port being used to communicate to the control
system.
Verify upload preferences specifies RACK (not
the PANEL) as target of the upload.
Touchpanel is not
switching from RF to
network
communication.
Place panel into setup mode.
Wrong
screens
appear on
touchpanel.
Screens were not
uploaded.
Upload screens as described in the help files
found in VT Pro.
Operations Guide - DOC. 5716A Series STX Touchpanels • 21