Specifications

9” Tilt Touch Screen Crestron TPMC-9
28 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965G
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-9 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
TPMC-9 is not receiving
power.
Verify power to (included)
TPS-6X-IMCW Interface
Module.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Touch screen is
not responding.
Touch screen Net ID is
not set to match the Net
ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify the Net ID
for the touch screen is
properly set to match the Net
ID in the SIMPL program.
Touch screen Net ID is
not unique; two or more
units share the same ID.
Use Crestron Toolbox to poll
the network and verity that
each ID is used only once.
No IP address
configured/obtained on
the TPMC-9.
Use the internal setup menu
(refer to “IP Table” which
starts on page 14) or
Crestron Toolbox to
create/verify Ethernet
settings.
Invalid control system IP
address / IP ID set up
on the TPMC-9.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
“Ethernet” which starts on
page 11 and to “IP Table”
which starts on page 14 to
define IP addresses.
Touch screen
display is dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
(Continued on following page)