Specifications

Crestron Isys
®
TPS-G-TPI G-Series Touchpanel Interface
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-G-TPI Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
TPS-G-TPI is not
receiving power.
Verify power to unit. Use only Crestron
power supplies for Crestron equipment.
Incorrect cable
connections.
Follow connection procedures in this
guide and inspect connector pins.
Incorrect
firmware/software.
Update firmware/software versions as
per those listed in the “Specifications”
section.
Interface is incorrectly
calibrated.
Enter “SETUP MODE” and recalibrate.
Use Toolbox to poll the network. Verify
Cresnet connection to the interface.
Interface is not
communicating with
the Cresnet network.
Verify interface is in “CRESNET MODE”
as defined in the “Interface Menu” on
page 16.
TPS-G-TPI interface
does not function.
Brightness is set too
low.
Adjust brightness using the setup menu.
Refer to page 15.
Incorrect network
wiring.
Touch the screen to remove the
message and verify correct wiring to all
connectors.
Incorrect configuration
parameters.
Enter Setup and verify parameters.
Interface Cresnet ID is
not set to match the
Net ID in the SIMPL
program.
Use Crestron Toolbox or Viewport to
poll the network. Verify that the Cresnet
ID for the interface is properly set to
match the Net ID in the SIMPL program.
Interface Cresnet ID is
not unique, two or
more units share the
same ID.
Use Crestron Toolbox or Viewport to
poll the network and verify that each ID
is used only once.
Interface is not
responding to Cresnet.
ICMP is disabled. Enable ICMP by typing ICMP ON at the
command prompt in the Toolbox Text
Console or in Viewport.
Wrong VT Pro-e or
SIMPL Windows
programs.
Verify correct programs. Verify proper
video set up.
No video displayed.
Incorrect input
connection.
Verify video input and QM connections.
IP address not correct
(LAN green and amber
LEDs are off).
Assign correct IP address to
TPS-G-TPI.
IP mask not correct
(LAN green and amber
LEDs are on).
Assign correct IP mask.
TPS-G-TPI does not
respond to ping
command.
PC and TPS-G-TPI not
on same subnet.
Ensure that the PC and the
TPS-G-TPI are on the same subnet.
Continued on the following page
Operations Guide – DOC. 6445 Isys
®
G-Series Touchpanel Interface: TPS-G-TPI ¥
57