Specifications

G-Series Touchpanel Interface Crestron Isys
®
TPS-G-TPI
TPS-G-TPI Troubleshooting (continued)
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Mouse or attached
touchpanel does not
work.
Incorrect Touch
settings.
Check Touch settings on INTERFACE
MENU.
Incorrect Calibration Use Toolbox function Setup Mode to
perform calibration.
Interface does not
communicate with
RS-232 devices.
Incorrect RS-232
settings.
Match communication settings of
interface to peripheral device.
Attached interface
display is dark.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Unexpected response
from the interface.
Interface is incorrectly
calibrated.
Enter “SETUP MODE” and recalibrate.
Improper Ethernet
connection.
Verify proper connection at interface
LAN port.
Communications via the
LAN port is not
functioning.
Another device set to
the same IP address.
Obtain new interface static IP address.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(www.crestron.com) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the TPS-G-TPI, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
¥ Isys
®
G-Series Touchpanel Interface: TPS-G-TPI Operations Guide – DOC. 6445
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