User Guide

Crestron
TPS-XTXRF
Two-Way RF Transceiver Module
TPS-XTXRF Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
TPS-XBTP battery
pack has low
charge.
Position the touchpanel onto the
TPS-XDS docking station to charge the
TPS-XBTP battery pack or to "hot swap"
battery pack.
Touchpanel is in
vicinity of metal.
Verify that large amount of metal is not in
vicinity of transmission.
Touchpanel is too
close to TPS-
RFGWX.
Position the touchpanel to within
operating range. Refer to "Leading
Specifications" on page 3 for details.
Multiple touchpanels
only operate one at a
time.
3
Multiple
touchpanels are
set to same RF
Channel RF ID.
Refer to the "Setup" section of this guide
to verify that touchpanel RF Channel is
set to match the TPS-RFGWX RF
Channel.
RF-enabled
touchpanel 'locks up'
or displays a black or
white screen.
Various. Disconnect all power sources and remove
battery. Reapply power.
Intermittent response
from TPS-RFGWX
during
communication with
touchpanel.
2
The latest revision of the Operations & Installation Guide for the TPS-RFGWX Two-Way RF
Transceiver (Doc. 5847) can be obtained from the Downloads | Product Manuals section of the
Crestron website (www.crestron.com).
3
Additional symptoms of multiple touchpanels with the same RF Channel & RF ID would be the first
touchpanel to transmit & receive is functional. The second or subsequent touchpanel(s) will not
function unless the first touchpanel is out of operating range or powered-down.
Further Inquiries
If after reviewing this Operations & Installation Guide, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
customer service team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at [phone].
• In Asia, call Crestron Asia at [phone].
• In Latin America, call Crestron Latin America at [phone].
• In Australia and New Zealand, call Crestron Pacific at
[phone].
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the TPS-XTXRF, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
The Downloads section of the Crestron website (www.crestron.com
) directs the
reader to the location and description of each update. Check the site periodically for
update availability and its subjective value.
Operations & Installation Guide - DOC. 5844 Two-Way RF Transceiver Module: TPS-XTXRF • 19