User Guide

Crestron TPS-XVGAL RGB Computer Interface Card for TPS/Lectern Panel
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-XVGAL Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
RGB window of has
no display.
Vertical refresh rate
from PC too high.
At PC, adjust vertical refresh rate to a
lower rate. *
Incorrect TPS user
interface
firmware/software.
Update firmware/software versions.
Incorrect VT Pro-e
project file loaded.
Make sure that RGB window object
resides in project, re-compile, and reload.
TPS-XVGAL
improperly installed.
Check that RGB button on the Setup
Menu is displayed. If not, card is not being
recognized by the TPS user interface.
Follow "Installation and Hookup"
procedure in this guide.
Damaged connector
pins.
Inspect connector pins. If bent, carefully
re-straighten. If broken, contact Crestron
customer service.
Video colors in RGB
window incorrect or
display "rolling".
Improper computer
video connection(s).
Verify proper video color or sync
connections at RGB INPUT ports.
Display is distorted
in RGB window.
TPS user interface
not configured
correctly.
Refer to the "Configuring the TPS User
Interface" section of this guide for
reference to the appropriate operations
guide.
Energy saving
features of monitor
in PC are activated.
If serial mouse control driver is installed,
touch the touchscreen to deactivate the
energy saving features.
In the display properties of the PC,
deselect the monitor energy saving
features.
RGB window has
display when PC
turns-on but then no
display.
* At the maximum input resolution of 1600x1200, the maximum refresh rate is
85Hz. Lower resolutions may use higher refresh rates.
Operations & Installation Guide - DOC. 5945 RGB Computer Interface Card for TPS/Lectern Panel: TPS-XVGAL 11