HANDHELD COMPUTER DB6 USER’S GUIDE
Notice The company reserves the right to revise this publication or to change its contents without any notice. Information contained herein is for reference only, and does not constitute a commitment on the part of the manufacturer or any subsequent vendor. They assume no responsibility or liability for any error or inaccuracy that may appear in this publication nor are they in anyway responsible for any loss or damage resulting from the use (or misuse) of this publication.
Trademarks All other brand and product names are trademarks or registered trademarks of their respective companies.
Regulatory Information/ Disclaimers Installation and use of this computer must be in strict accordance with the instructions included in the user documentation provided with the product. Any changes or modifications (including the antennas) made to this device that are not expressly approved by the manufacturer may void the user’s authority to operate the equipment.
FCC (Federal Communications Commission) Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and radiates radio frequency energy. If not being installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: z z This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. FCC Caution To assure continued compliance, any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
CE Products with the CE Marking comply with both the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC) issued by the Commission of the European Community.
R&TTE (CE) Manual Regulatory Requirement WLAN - IEEE 802.11a/b/g/n 802.11a/b/g/n Restrictions: European standards dictate maximum radiated transmit power of 100mW EIRP and frequency range 2.400-2.4835 GHz. In France, the equipment must be restricted to the 2.4465-2.4835 GHz frequency range and must be restricted to indoor use.
CE Declaration of Conformity It is confirmed to comply with the requirements set out in the Council Directive on the approximation of the laws of the member states relating to Electromagnetic Compatibility Directive (2004/108/EC), Low-voltage Directive (2006/95/EC) and the procedures given in R&TTE Directive (99/5/EC). The equipment was passed, and the equipment test was performed according to the following European standards: EN 300 328 V1.7.1:2006 EN 301 893 V1.4.1(2007-07) EN 301 V1.8.
Environmental Information, Material Safety & Recycling All materials used in the manufacturing of this equipment are recyclable or environmentally friendly. Please recycle the packing materials by the local regulations at the end of the product's service life. Notice: z The equipment may still contain tiny amount of hazardous substances for health and environment, though those are below control level.
Content Chapter One- Getting Start .............................................................. 1 Unpacking ..............................................................................................1 Workplace ..............................................................................................2 Ruggedness ...........................................................................................3 Appearance Overview............................................................................
Stop Using Your Handheld Computer ..................................................14 Shut down ...................................................................................14 Standby........................................................................................15 Hibernate .....................................................................................15 Using Indicators and Keypad ...............................................................16 Indicators ............................
Power Conservation.............................................................................38 Replacing Battery.................................................................................39 Power Saving Tips ...............................................................................39 Supporting ACPI...................................................................................40 AC Adapter and AC Power Cord Safety ..............................................41 Battery Precautions........
WLAN (Optional) .........................................................................60 WWAN (Optional) ........................................................................61 GPS (Optional) ............................................................................62 Device Power Manager........................................................................63 Gigabit LAN (Optional).........................................................................64 Chapter Six- Specification ..............
Optional Devices and Accessories.......................................................69 Camera........................................................................................69 Communication ...........................................................................69 I/O Ports ......................................................................................69 Security........................................................................................
Chapter One- Getting Start Unpacking After unpacking, the followings are the standard items along with your computer. If there is any missing or damaged, please notify the dealer immediately.
Workplace A clean and moisture-free environment is preferred. Make room for air circulation. Remember to avoid areas from: z Sudden or extreme changes in temperature. z Extreme heat. z Strong electromagnetic fields (near television set, motor rotation area, etc.). z Dust or high humidity. If it is necessary to work in a hostile environment, please regularly maintain your computer by cleaning dust, water, and etc. to keep it in an optimal condition.
Ruggedness The computer is designed with rugged features such as vibration, shock, dust, and rain/ water protection. However, it is still necessary to provide appropriate protection while operating in harsh environments. Since the handheld computer is passed MIL-STD-810G for the temperature, vibration, shock, humidity and salt fog tests, and IP55 (I Model) or IP65 (M model) for dust and water resistant tests, the handheld computer is therefore a fully-rugged one.
Appearance Overview Before starting to use your handheld computer, we suggest you to have a quick glance at it to know the external components well. Front Side A 1. Embedded Antennas: Embedded antennas for wireless application Side D 1 2. LCD: For displaying the output of the handheld computer Side C 3. LED Indicators: For indicating status by different colors and lighting methods. 2 3 4.
Rear 1. Fingerprint Reader (Optional): Scanning users’ fingerprints for security 1 2. 2M AF Camera (Optional): Capturing images and recording videos 2 3 5 4 6 3. Speaker: Internal speaker 4. Battery Lock: Locating the battery correctly and locking with it. 5. Stylus Pen: Tool pen for using touch screen 6.
Side A Location 1 & 2 Standard: No Function Location 1 Location 2 Location 1 & 2 Optional: (Select 2 out of 7) a. Sealed USB b. Sealed Gigabit LAN (Trade-off: WLAN) c. Sealed Audio d. GPS SMA Antenna e. Wi-Fi SMA Antenna f. HSDPA/ UMTS SMA Antenna g.
Side B DC Power Jack: For external power supply and power charging Location 5 Standard: No Function DC Power Jack Location 5 7 Location 5 Optional: Expansion POGO Connector Signals consisted: a. USB x 1 b. COM1 (RS232) c. RGB (Trade-off: Cradle RGB) d. Gigabit LAN e.
Side C Location 4Cradle POGO Connector: For connecting with the optional cradle. Location 4 Side D Standard I/O Ports: Location 3Standard I/O Ports: 1. SIM Card Slot For Inserting SIM card 1 2 3 2. USB 2.0 Port (Host) Connecting with USB Devices 3.
Ready for Use After taking a quick look at your handheld computer, the following illustrations will get you ready for using it. Mounting the Battery 1. Mount the battery into the battery bay. 9 2. Use a suitable-size coin to lock.
Connecting with AC Adapter 1. Insert the DC Jack to the end and lock the connector well clockwise. 2. Plug the AC cord to the AC adapter. 3. Plug the AC cord to a right electrical outlet.
Turning ON the Power 1. Make sure the battery is mounted or connect all power cords well for the stable power supply. 2. Now, you are able to turn ON the power of your handheld computer by pressing “Power Button”. Press on the keypad to turn on the power of your handheld computer. Note: ¾ The power is able to be ON without any battery mounted once all the power cords are connected well. ¾ Please see more information in “Operating Information”.
Turning OFF the Power Directly click “Shut down” from your OS to turn OFF the power of your handheld computer. Note: ¾ The above-mentioned description is a standard way to turn OFF the power. Directly turn OFF the power by pressing “Power Button” will cause data lose and is not suggested. ¾ There are still other ways to stop your handheld computer from operating, see more information in “Operating Information”.
Chapter Two- Operating Information Start Using Your Handheld Computer Always turning on your handheld computer by using the power button, this is a standard operating procedure to start using your handheld computer. After turning on the power of your handheld computer, it will start with the operating system (OS) such as Windows XP. Boot up When turning on the power, your handheld computer will start loading the OS into the system memory. This start-up procedure is called “boot up”.
Stop Using Your Handheld Computer Each time when you finish working with your handheld computer, there are several ways to stop your handheld computer from operating. Shut down Directly click “Shut down” from your OS such as Windows XP to turn OFF the power of your handheld computer. Before shutting down, please always remember to save the unfinished works and close the application for preventing from any possible data loss or HDD damage.
Standby Under “Standby” mode, the system will temporarily save your work into RAM. If you want to start your handheld computer again, all you need to press any key. You are able to do enter “Sleep” mode by directly clicking “Start” => “Shut down” => “Standby” from your OS such as Windows XP. Or, you can do the “Sleep” Mode settings in your OS. Hibernate Under “Hibernate” mode, the system will save your work into HDD. If you want to start your handheld computer again, you need to press the power button.
Using Indicators and Keypad Your handheld computer is designed with a keypad for easy and quick operation. Also, each LED indicator shows different meanings. Here are the descriptions for each button and LED indicator to help you use well with your handheld computer.
Keypad Hotkey Before using the keypad functions, please install the Device Power Manager application to activate the hotkeys. 1st Layer: 1. Text Input 2. Application Menu 3. Power On/Off 4. Volume Up 5. Volume Down 6. Mouse’s Left Button 7. Invisible Mode On/Off 8. Camera 9. Mouse’s Right Button 10. Screen Rotation 11. Login 12. Function Key 2nd Layer: a. Fn + Invisible Mode On/Off = Keypad Backlight On/Off b. Fn + Volume Up/ Down = LCD Brightness Up/ Down c.
Using Application Menu Application Menu is a hotkey to help you directly access to the functions you often use. Device Power Manger includes the driver of the keypad hotkeys. Do remember to install this application before activating the keypad hotkeys.
Using Touch Screen Your handheld computer is equipped with a high sensitive touch panel allowing you to navigate on the touch screen easily without using any other devices such as external keyboard or mouse. Before using touch screen, please follow the illustrations as below to make your stylus pen for a more precise positioning: 1. Click “Configure” to start.
2. Use “Standard Calibration” and follow the instructions.
A stylus pen is provided for you to use well with the touch screen. Here are some operating tips to help you use the touch screen well with a stylus pen. Single Click: Tapping the touch screen with a stylus pen gently Double Click: Tapping the touch screen quickly twice with a stylus pen Drag and Drop: Clicking and holding the object with a stylus pen slightly and moving to the destination you want (Drag). Leave the stylus pen from the touch screen once you finish dragging (Drop).
Using Microphone It is able for you to record sounds and voices through your handheld computer. Please follow the instruction listed as below to start. 1. Before recording, be sure to enter into Realtek HD Audio Manager, and do the same setting as the picture. Set the microphone as your recording tool and then click OK to confirm.
2. Please make the sound sources close to the microphone for having better quality. Note: ¾ The microphone is located in the middle. 3. Start recording with your recorder such as Sound Recorder in Windows XP.
Using Fingerprint Sensor (Optional) Your handheld computer provides a fingerprint sensor for user to strengthen the authentication and security. The followings are steps to set your fingerprint through it. 1. Read from the utility DVD to install “DigitalPersona” and the driver. 2. Open “DigitalPersona” 3. Click “Next” to start the setting. After Opening “DigitalPersona Personal”, please click “Next” to start the settings.
3. You are able to Practice first. 4. Or, directly set up.
Operating Wireless Devices For a new designed handheld computer with strong communication features, you are able to turn ON/OFF your Wireless Devices through the proprietary application - “Device Power Manager”. Bluetooth Bluetooth is a standard wireless device along with your handheld computer. A Class 2, Bluetooth® v2.1 + EDR system is backward compatible with v1.1/1.2/2.0 devices. It will support your handheld computer a short-range wireless communication to connect with other devices.
b. Then, install the Device Power Manager application Read from the Utility DVD and find the directory in readme to finish installation. 2. Launch the Device Power Manager After launching the utility, please click “Bluetooth” for enabling the Bluetooth function (click again for disabling the Bluetooth function). Once the Bluetooth function starts up, the Wireless LED indicator will turn on in blue and the Bluetooth icon will show up in the OS accordingly.
Wireless LAN (Optional) Wireless LAN card is an optional device for your handheld computer. For supporting IEEE 802.11 a/b/g/n, wireless LAN card and embedded antenna will be pre-installed in your handheld computer to access the internet wirelessly. To activate your Wireless LAN function, please follow the illustrations as below. 1. Driver & Application Installation a. Install the Chipset Driver first: Read from the Utility DVD and find the directory in readme to finish installation. b.
2. Launch the Device Power Manager After launching the utility, please click “Wireless LAN” for enabling the Wireless LAN function (click again for disabling the Wireless LAN function). Once the Wireless LAN function starts up, the Wireless Device LED indicator will turn on in blue and the Wireless LAN icon will show “connected” in the OS accordingly. Click “Wireless LAN” for enabling the Wireless LAN function (click again for disabling the Wireless LAN function).
WWAN (Optional) WWAN is an optional module for your handheld computer. With pre-installed embedded antenna and the optional 3.5G WWAN module, your handheld computer will be able to do the telecommunication after installing with a 3.5G SIM card. 1. Insert the SIM card a. Turn OFF your handheld computer. b. Open the lock cover. c. Pull up the lock cover. d. Put the SIM card into the SIM card slot. e. Lock the cover.
2. Driver & Application Installation a. Install the WWAN driver first: Read from the Utility DVD and find the directory in readme to finish installation. b. Install the Device Power Manager application: Read from the Utility DVD and find the directory in readme to finish installation. 3. Launch the Device Power Manager After launching the application, please click “WWAN” for enabling the WWAN function (click again for disabling the WWAN function).
GPS (Optional) GPS is an optional module for your handheld computer. This GPS module supports GPS and Galileo systems 1. Driver & Application Installation: a. Install the Device Power Manager application: Read from the Utility DVD and find the directory in readme to finish installation. b. Install the GPS driver: First, please enter into Device Power Manager to turn GPS ON. The screen will display "Found New Hardware Wizard". Then select "No, not this time" => "Install from a list….
GPS (Application): Read from the Utility DVD and find the directory in readme to finish installation. b. Install the Device Power Manager Application: Read from the Utility DVD and find the directory in readme to finish installation. Click “GPS” for enabling the GPS function (click again for disabling the GPS function).
Using Camera (Optional) Your handheld computer provides an optional 2 million-pixel CMOS camera for you to capture images at any time. Also, it supports video recording function for more application. You are able to press the camera button or application menu button to enter into the camera window as below.
Taking Pictures in the camera window to take pictures. Or, you can press the Click camera button again to capture the images. After taking pictures, your pictures will automatically be saved in C:\Documents and Settings\Administrator\My Document\My Pictures. Recording Video Click in the camera window to recording video. To stop recording, please click . While recording, you can also adjust the volume.
Other Functions Video Format Properties: Advanced video format adjusting Image Properties: Advanced image settings and camera control Volume Level: Adjust video recording volume Flash LED Settings: Advanced flash LED settings Exit: Exit the camera window/ function Note: ¾ For the designed consideration, we suggest you rotate your screen vertically while using the camera.
Chapter Three- Managing Power Charging Battery An AC adapter, an AC power cord and a battery are required during battery charging. These are standard accessories for your handheld computer. Do always use the AC adapter, the AC power cord and the battery designed for your handheld computer. After unpacking your handheld computer, the first thing you need to do is starting charging battery for the further use.
Checking the Battery Level After a full charge of your battery, you are now able to check your battery level by using the battery meter function of your OS. The battery icons which show the conditions of the battery or where the power source comes from may be different depending on the OS you install. When the battery is nearly exhausted, the OS will show a warning icon. Also, the Power Indicator LED will flash green when the battery level is under 15%.
Replacing Battery When the battery is nearly exhausted, there are two ways to keep your handheld computer working. Connect the AC adapter and the power cord designed for this handheld computer to start charging is one method; directly replace a charged battery designed for this handheld computer may be the other one. Note: ¾ Always remember to turn OFF the power before replacing the battery.
Supporting ACPI Your handheld computer supports ACPI (Advanced Configuration and Power Interface) for power management. With ACPI and an ACPI-compliant operating system such as Windows, the feature will allow you to reduce the power consumption for energy saving. By supporting ACPI, the AC adapter LED and the Power indicator LED will show in different ways. The followings are the detailed description.
AC Adapter and AC Power Cord Safety There are specific power requirements for your handheld computer: z z z z z z Only use an approved AC adapter designed for this computer. LED? There is a 3-prong grounded plug of the AC adapter. The third prong is an important for safety. Do not neglect the importance for it. If you are not able to access a compatible outlet, installing one by a qualified electrician is necessary.
Battery Precautions z z z z z z 42 Only use the batteries designed for this computer. The wrong battery may cause explosion, leakage or damage to the computer. Do not remove the battery from the computer while it is powered on. Do not continuously use a battery that has been dropped, or that appears damaged (e.g. bent or twisted) in any way. Even if the computer is able to continuously work with a damaged battery, the circuit damage may occur and possibly cause fire.
Warning Before any upgrade procedures, make sure the power is turned off, and all the cables are disconnected (including telephone lines). Also, it is advisable to remove your battery in prevent from turning the computer on accidentally. Battery Disposal & Caution The product that you have purchased contains a rechargeable battery. The battery is recyclable. At the end of its service life, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream.
Chapter Four- BIOS Setup Before you entering into the BIOS menu, please connect a USB keyboard with your handheld computer. After the USB keyboard is connected, turn the power of your handheld computer ON and press “Del” on the USB keyboard to directly entering into the BIOS Menu.
Main Menu In Main Menu, you are able to see the System Overview and the operating instructions. Main Advanced Boot BIOS SETUP UTILITY Security Exit Use [Enter], [TAB] or [SHIFT-TAB] to select a field. System Overview AMIBIOS Version Build Date ID : 08.00.15 : 03/01/10 :1AAAA000 Use [+] or [-] to configure system Time. Processor Intel (R) Atom (TM) CPU Z530 @ 1.60GHz Speed : 1600MHz Count :1 System Memory Size System Time System Date : 2043MB [16:15:25] [Thu 05/20/2010] CMC Lo-Module: OD2.
Advanced Menu In Advanced Menu, you are able to do the advanced settings. Main Advanced Boot BIOS SETUP UTILITY Security Exit . Advanced Settings Warning: Setting wrong values in below sections may cause system to malfunction.
Boot Menu In Boot Menu, you are able to do the boot settings. Main Advanced Boot BIOS SETUP UTILITY Security Specifies the boot sequence from the available devices. Boot Settings 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device Exit [USB] [SATA: PM- PATA SSD] [CD/DVD] [Removable Dev.] A device enclosed in parenthesis has been disabled in the corresponding type menu.
Security Menu In Security Menu, you are able to do the security settings. Main Advanced Boot Exit Install or Change the password.
Exit Menu In Exit Menu, you are able to do the exit option settings. Main Advanced Boot BIOS SETUP UTILITY Security Exit Exit Options Exit system setup after saving the changes. Save Changes and Exit Discard Changes and Exit Discard Changes F10 key can be used for this operation.
BIOS Setting for Windows 7 Installation Main Advanced Boot BIOS SETUP UTILITY Security Exit Exit Options Load Optimal Default values for all the setup questions. Save Changes and Exit Discard Changes and Exit Discard Changes F9 key can be used for this operation.
Main Advanced Boot BIOS SETUP UTILITY Security Options Advanced Settings Warning: Setting wrong values in below sections may cause system to malfunction.
Main Advanced Boot BIOS SETUP UTILITY Security Exit Exit Options Exit system setup after saving the changes. Save Changes and Exit Discard Changes and Exit Discard Changes F10 key can be used for this operation.
Chapter Five- Drivers and Applications The Utility DVD includes all the drivers for the installed devices in your handheld computer. Please consult the dealer if there is any driver missing. Also, through Device Manager in Windows, you are able to perform “Driver Update” or check if there are still drivers for the devices needed to be installed. Check readme.txt file on Utility DVD to get the newest information before starting to install drivers. Note: ¾ Please install the chipset driver first.
Chipset Read from the Utility DVD and find the directory in readme to finish installation. Graphic Controller Your handheld computer supports Intel® GMA500 giving you a flexible, programmable architecture that supports high-definition video decode and image processing. Please follow the installation as below to use well with Intel® GMA500. Read from the Utility DVD and find the directory in readme to finish installation.
Touch Screen Your handheld computer is equipped with a high sensitive touch panel. Please follow the installation as below to start using your touch screen. Read from the Utility DVD and find the directory in readme to finish installation.
Stickpointer Stickpointer helps you to navigate your cursor on the screen. Please follow the installation as below to start using your stickpointer. Read from the Utility DVD and find the directory in readme to finish installation.
Audio Your handheld computer provides a high-quality audio sound effect for user to enjoy better sound quality. To activate this function, please follow the installation as below. Read from the Utility DVD and find the directory in readme to finish installation.
Fingerprint Sensor (Optional) Your handheld computer provides a fingerprint sensor for user to strengthen the authentication and security. To activate this function, please follow the installation as below. Read from the Utility DVD and find the directory in readme to finish installation.
Wireless Devices Your handheld computer supports wireless communication. Bluetooth is a standard equipped wireless device. If your model supports optional wireless connection, please see the followings to install the drivers and applications. Bluetooth Read from the Utility DVD and find the directory in readme to finish installation.
WLAN (Optional) Depending on the model you choose; if your handheld computer is equipped with a WLAN model, please follow the installation as below to connect your handheld compute with the internet wirelessly. Read from the Utility DVD and find the directory in readme to finish installation.
WWAN (Optional) Depending on the model you choose; with pre-installed embedded antenna and the optional 3.5G WWAN module, DB6 will be able to do the telecommunication after installing with a 3.5G SIM card. Please follow the installation as below. Read from the Utility DVD and find the directory in readme to finish installation. Note: ¾ Please see DB6 Technical Reference for more WWAN installation information.
GPS (Optional) Depending on the model you choose; being able to activate the function, please follow the installation as below. First, please enter into Wireless Device Power Manager to turn GPS ON. The screen will display "Found New Hardware Wizard". Then select "No, not this time" => "Install from a list…. (Advanced)" => "Include this location in the search: DB6\Drivers\XP\GPS LEA-5H\Windows WinXP\Driver", then follow the prompt to complete installation.
Device Power Manager Device Power Manager is an exclusive application designed and developed for the Wireless Devices of your handheld computer. Through Device Power Manager, turning the power ON or OFF become more convenient for being one of the power-saving tips. Read from the Utility DVD and find the directory in readme to finish installation. Note: ¾ The driver of AutoHotkey has been packed in Device Power Manager. To activate the keypad hotkeys, please do remember to install this application.
Gigabit LAN (Optional) Gigabit LAN function is also supported in your handheld computer. Users are able to surf the internet with the optional Gigabit LAN kit. Read from the Utility DVD and find the directory in readme to finish installation.
Chapter Six- Specification Standard System Unit CPU z Intel® Atom™ Processor Z530 1.6GHz z 512 KB L2 Cache z 533 MHz FSB Memory z DDR2 2GB at 533 MHz Graphic Controller z Intel® GMA (Graphics Media Accelerator) 500 z Supporting Microsoft® DirectX 9 and Open GL 1.1 z Sharing Max.
HDD z 1.
Communication z Bluetooth® V2.1 + EDR (Class 2) I/O Ports z USB 2.0 x 1 z SD Card Slot x 1 z SIM Card Slot x 1 Battery z 7.
Dimensions & Weight z 200mm (L) x 94mm (W) x 36 mm (H) z 690g (With all wireless devices and battery) Case Material & Colors z Magnesium Alloy z Black and NATO Green Certification z CE z FCC z WEEE z REACH z MIL-STD-810G z IP55 (DB6-I)/ IP65 (DB6-M) z MIL-STD 461F (DB6-M: Standard/ DB6-I: Optional) 68
Optional Devices and Accessories Camera z 2 Million-pixel CMOS Camera with Flashlight z Supporting Video Recording Communication z Wireless LAN Card: Supporting IEEE 802.11 a/b/g/n z WWAN: HSDPA/UMTS 3.
Security z Fingerprint Reader Carry Bag Vehicle Power Cord 70
Chapter Seven- Maintenance and Service Cleaning ALWAYS turn OFF the power, unplug the power cord and remove the battery before cleaning. The exterior of the system and display may be wiped with a clean, soft, and lint-free cloth. If there is difficulty removing dirt, apply non-ammonia, non-alcohol based glass cleaner to the cloth and wipe. An air gun is recommended for cleaning water and dust. For salty water please clean with fresh water then blow-dry with an air gun.
Troubleshooting Should the computer fail to function properly, the troubleshooting steps below may be followed. z z z z z 72 Check AC/vehicle adapter, battery, and the power source. Minimize the configuration, i.e. remove extra peripherals and devices. Remove the software suspected. Set BIOS fail-safe default. Re-install operating system and application software.
RMA Service If troubleshooting steps are unsuccessful, consult your dealer for RMA. Shipping instructions: 1. Remove any personal data. 2. Use the original shipping container and packing materials, if possible. 3. If the original packing materials are not available, wrap the equipment with soft material (e.g. PU/PE form) then put the wrapped equipment into a hard cardboard shipping box. 4.
5. 6. 74 Clearly mark the outside of the shipping box with the RMA #. If RMA # is not present on the shipping box, receiving will be unable to identify it and it might be returned. Unless prior arrangements have been made, the customer is responsible for all shipping costs. Unauthorized use of the company’s shipping accounts is not permitted.
