Use and Care Manual

We recommend that you use a traceable means to return your
damaged handle as CRISTEL USA, Inc. is not responsible for
damages or lost or stolen merchandise. Please enclose your return
address and a brief note explaining the defect. Turnaround time
on a return is typically three weeks after receipt of the item at our
warranty center. To check on the status of your replacement you
can call CRISTEL USA Customer Service at [phone]. Please
have your Return Authorization number for reference.