Use And Care Manual

11
PROBLEMS WITH YOUR UNIT
You can solve many common freezer problems easily, saving you the cost of a possible service call. Try the suggestions
below to see if you can solve the problem before calling the servicer.
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
Freezer does not operate.
 Not plugged in.
 The circuit breaker tripped or a blown fuse.
 The freezer temperature control is set at "0/OFF".
 The wall outlet is turned off by a switch or breaker
Compressor turns on and off frequently.
 The room temperature is hotter than normal.
 A large amount of food has been added to the freezer.
 The door is open too often.
 The door is not closed completely.
 The temperature control is not set correctly.
 The door gasket does not seal properly or is torn/damaged.
 The freezer does not have the correct clearances.
 The freezer has recently been disconnected for a period of time. Four hours
are required for the freezer to cool down completely.
 Frost or ice has formed on the freezer wall.
Temperature inside the freezer is too warm.
 Temperature control is set too warm. Turn the control to a cooler setting
and allow several hours for the temperature to stabilize.
 Door is kept open too long or is opened too frequently. Warm air enters the
freezer every time the door is opened. Open the door less often.
 The door is not closed completely.
 The door gasket does not seal properly.
 A large amount of warm or hot food might have been stored recently. Wait
until the freezer has had a chance to reach its selected temperature.
 The freezer has recently been disconnected for a period of time. Four hours
are required for the freezer to cool down completely.
 There is an ice or frost build up on the internal compartment walls
Temperature inside the freezer is too cold.
 Temperature control is set too cold. Turn the control to a warmer setting
and allow several hours for the temperature to stabilize.
 Fast Freeze switch is turned on. This causes continuous running of the
compressor and bypasses the temperature control. (switch back to normal
operation) Leaving the unit in fast freeze mode longer than 90 minutes
will void the warranty.
Temperature of external freezer surface is
warm.
The exterior freezer walls can be as much as 30

F warmer than room
temperature. This is normal while the compressor works to transfer heat from
inside the freezer cabinet.
Popping or cracking sound when
compressor comes on.
Metal parts undergo expansion and contraction, as in hot water pipes. This is
normal. Sound will level off or disappear as freezer continues to run.
Bubbling or gurgling sound, like water
boiling.
Refrigerant (used to cool freezer) is circulating throughout the system. This is
normal.
Vibrations.
 Check to assure that the freezer is on a level surface and sits level
 Floor is uneven or weak. Freezer rocks on the floor when it is moved
slightly. Be sure floor can adequately support freezer. Level the freezer by
putting wood or metal shims under part of the freezer.
 The freezer is touching the wall. Re-level the freezer and move it away from
the wall.
 See “Installation Instructions”.