User's Manual

6-2 D S C A N
®
AUTHENTICATOR CF™ User Manual v2.1
Customer Care and Contact Information
Free technical support is available by telephone or facsimile for the
D SCAN AUTHENTICATOR CF under the warranty. After the warranty has
expired, technical support is available at a given cost per hour. Contact Technical
Support for complete information.
The Technical Support for the software products and the services purchased from
Cross Match Technologies is not included under the warranty. The Technical
Support for other products is available at a given cost to the customer. Support for
software development related questions is, up to a certain limit, usually included
in every SDK purchase.
When you contact Technical Support, make sure that you can provide the
following information:
• Company name
• Contact person
• The D SCAN AUTHENTICATOR CF serial number (found on the back of
product)
• The configuration of your PC workstation or laptop
• The error messages that appear on the screen
• The log file created by the D SCAN TestWizard, the test images and the
background images
• The used D SCAN software and version number
Return and repair of the Authenticator CF
You must have an RMA number to return a D SCAN AUTHENTICATOR CF for
repair or replacement. Contact the Technical Support department to request and
receive an RMA number. Put the RMA number on the outside of the box and on
the label.
The product is sent to the correct department for service or replacement, then
returned to the customer. Any product sent to Cross Match Technologies without
an RMA number is returned.
Table 6.3 The addresses for product returns
North America and South America Europe, Africa, Asia and Australia
Cross Match Technologies, Inc.
3960 RCA Boulevard, Suite 6001
Palm Beach Gardens, Florida
33410
USA
RMA: Rnnnn.nnnn
Cross Match Technologies GmbH
Service Department
Unstrutweg 4
07743 Jena
Germany
RMA RMAnnnn