User's Manual

5-1
5
Chapter 0Problems and Corrections
THIS CHAPTER CONTAINS COMMON PROBLEMS AND STEPS TO CORRECT THEM.
Do the procedures in this section before you contact the Cross Match Technical Support department.
The Authenticator does not work
The error messages displayed:
None. The yellow processing light is flashing.
First actions to correct the problem
1 Test the electrical outlet to ensure that the electrical outlet is working.
2 Check the correct installation of the power supply.
3 Verify that you use a certified USB cable and it is firmly connected to the computer.
4 Verify you use the USB 2.0 interface port of your computer.
More actions to correct the problem
1 Check the correct installation of the hardware driver.
2 Replace the USB cable to find out if it is defective.
3 Contact the Technical Support department.
Authenticator disconnected during operation
The error messages displayed:
A broken connection message depends on your software configuration.
The yellow LED is on.
First actions to correct the problem
1 Click OK to confirm the message Connection broken.
2 Establish the USB connection.
3 Connect the power to the Authenticator.
4 Initialize the Authenticator again.
More actions to correct the problem
Contact the Technical Support department.
Initialization failed
The error messages displayed:
None. The yellow LED is on.