User's Manual

5-2 D SCAN
®
AUTHENTICATOR User Manual v1.0
First actions to correct the problem
1 Verify the USB cable is correctly connected to the computer.
2 Initialize the Authenticator.
More actions to correct the problem
1 Restart the computer.
2 Initialize the Authenticator again.
3 Contact the Technical Support department.
Dark image sections
The error messages displayed:
None
First actions to correct the problem
1 Clean the document support area.
2 Make sure that you have no direct light exposure on the processing surface.
3 Verify the correct installation of all software and hardware components.
More actions to correct the problem
Contact the Technical Support department.
Visualization and processing speed too slow
The error messages displayed:
None
First actions to correct the problem
1 Verify the system requirements. See “System requirements” on page 2-4.
2 Verify that the port is not a USB 1.1 interface port.
More actions to correct the problem
Contact the Technical Support department.
Creating a problem report
If you cannot correct the problem, please use the D SCAN TestWizard to perform a complete
interactive diagnostic of the system.
1 Start the D SCAN TestWizard.
2 Perform a complete system test.
3 Create a log file.
4 Save the log file.
5 Send the log file to the responsible Service Center.