User's Manual

6-1
6
Chapter 0 Customer Care and
Contact Information
THIS CHAPTER CONTAINS TECHNICAL SUPPORT INFORMATION FOR THE PRODUCT AND CONTACT INFORMATION FOR
THE COMPANY.
Technical Support
The Technical Support department is available for the D SCAN Authenticator.
E-mail
Cross Match Customer Care offers free technical hardware support on-line during the warranty
period, in the order that the requests are received.
If the warranty has expired, contact Technical Support by telephone or facsimile.
Telephone and facsimile
Customer Care is available at the following telephone numbers:
Free technical support is available by telephone or facsimile for the D SCAN Authenticator under the
warranty. After the warranty has expired, technical support is available at a given cost per hour.
Contact Technical Support for complete information.
The Technical Support for the software products and the services purchased from Cross Match
Technologies is not included under the warranty. The Technical Support for other products is
available at a given cost to the customer. Support for software development related questions is, up to
a certain limit, usually included in every SDK purchase.
When you contact Technical Support, make sure that you can provide the following information:
• Company name
• Contact person
Table 6.1 The Global Technical Support department addresses
Global
[e-mail]
Table 6.2 The Global Technical Support department numbers
Global
Monday- Friday 8 am to 6 pm EST
Customer Care
Tel: [phone] (Toll Free)
Tel: [phone] (International)
Fax: [phone]