User's Manual

6-2 D SCAN
®
AUTHENTICATOR User Manual v1.0
• The D SCAN Authenticator serial number (found on the bottom of product)
• The configuration of your PC workstation or laptop
• The error messages that appear on the screen
• The log file created by the D SCAN TestWizard and the test images.
• The used D SCAN software and version number
Return and repair of the D SCAN AUTHENTICATOR
You must have an RMA number to return a D SCAN Authenticator for repair or replacement. Contact
the Technical Support department to request and receive an RMA number. Put the RMA number on
the outside of the box and on the label.
The product is sent to the correct department for service or replacement, then returned to the
customer. Any product sent to Cross Match Technologies without an RMA number is returned.
Delivery costs
The product is in the warranty period
• The customer accepts all charges to send the product to Cross Match for service.
• Cross Match accepts all charges to return the product to the customer.
Customers inside the EU
• Cross Match accepts all charges to send the product to Cross Match for service and to return the
product to the customer.
The product is not in the warranty period
The customer accepts all charges.
Note
You must return a product in the original boxes. If the original boxes are not available, contact the Technical
Support department for instructions.
Contact information
Corporate Headquarters
.Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
Table 6.3 The addresses for product returns
North America and South America Europe, Africa, Asia and Australia
Cross Match Technologies, Inc.
3960 RCA Boulevard, Suite 6001
Palm Beach Gardens, Florida
33410
USA
RMA: Rnnnn.nnnn
Cross Match Technologies GmbH
Service Department
Unstrutweg 4
07743 Jena
Germany
RMA RMAnnnn