User's Manual

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7
Chapter 0 Product Warranty
THIS CHAPTER CONTAINS THE TEXT OF THE PRODUCT WARRANTY.
Limited Warranty
Cross Match Technologies, Inc. and its subsidiaries (“Cross Match”) warrants that the Cross Match
Product (other than customized software) you have purchased will be free from defects in material
and workmanship in normal service and under normal conditions for a period of one year from the
date of shipment. Normal service and normal conditions are defined in the Product documentation.
This Limited Warranty is subject to the terms and conditions set forth below.
Repair or Replacement
Unless otherwise stated herein, the sole obligation of Cross Match and your exclusive remedy and
recourse under this Limited Warranty is for Cross Match, at its sole election, to either (i) repair the
suspected defective Product and return the same to you or (ii) replace the suspected defective
Product, all on the terms set forth below. The repair or replacement will provide you with a Product
which, in Cross Match’s opinion, performs consistently with its age and usage.
If you become aware that your Cross Match Product is defective in material or workmanship in
normal service and under normal conditions during its one year Limited Warranty period, then you
must promptly contact Cross Match’s Customer Care Center, describe the suspected defect in detail
and request a Return Merchandise Authorization (“RMA”) number prior to sending the affected
Product for repair or requesting a replacement product. Please see your product manual for more
information on RMA’s. Unless otherwise specified by law, you will pay the freight to send the
Product to Cross Match’s designated Service Center. Cross Match will pay the freight to return the
repaired Product to you. Each repaired or replacement Product is warranted (as set forth herein) for
the remaining portion of the original one year Limited Warranty.
THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND CROSS
MATCH’S SOLE AND EXCLUSIVE LIABILITY IN CONNECTION WITH YOUR CROSS
MATCH PRODUCT, AND IS IN LIEU OF ANY AND ALL OTHER REMEDIES WHICH MAY
BE AVAILABLE TO YOU.
Limitations
This limited warranty does not cover visits to repair the Cross Match product at your premises, or the
commissioning of the Product on site. This Limited Warranty is not a warranty, guarantee or promise
that your Cross Match Product will conform to its specification or will not fail. Some defects and
failures are not covered.
Cross Match shall incur no liability under this Limited Warranty and this Limited Warranty is
voidable by Cross Match if in Cross Match’s sole reasonable opinion: (a) the Product is used other
than under normal use and under proper environmental and/or electrical conditions, as specified in
the Product manual; (b) the Product is not maintained as specified in the Product manual; (c) the
Product is subject to abuse, misuse, neglect, accident, flooding, storm, lightning, power surges, dirty