User's Manual

7-2 D SCAN
®
AUTHENTICATOR User Manual v1.0
power, third-party errors or omissions, or acts of God; (d) the Product is modified or altered (unless
expressly authorized in writing by Cross Match); (e) the Product is installed or used in combination or
in assembly with products not supplied or authorized by Cross Match; (f) there is a failure to follow
specific restrictions or operating instructions; or (g) payment for the Product has not been timely
made.
This Limited Warranty includes software “updates” (a revision or minor change to a Product intended
to correct defects and provided as a change in the then current release of the Product). Software
updates may be made from time to time in Cross Match’s sole discretion. This Limited Warranty does
not cover software “upgrades” (a revision to a Product that adds new enhancements and functionality
resulting in a new release of the Product) or any software product or interface customized by Cross
Match to meet Purchaser’s specific requirements or Purchaser furnished equipment or software.
Software upgrades may be available for purchase from time to time at Cross Match’s then current
published prices.
This Limited Warranty does not provide additional hardware or computing platform software or its
installation when required by Cross Match software supplied hereunder. If required, these may be
obtained from Cross Match at the published prices in effect at such time.
The Limited Warranty does not cover nondurable consumable items including, but not limited to,
batteries, paper, silicon pads, cleaning solution, towels, printer cartridges and cables. Replacement
supplies of these items may be ordered by contacting Cross Match Sales at http://
www.crossmatch.com/sales-contacts.php. This Limited Warranty does not cover third party
peripheral equipment (such as laptops and printers) that are not provided by Cross Match.
Cross Match’s obligations hereunder are contingent upon your providing the Product serial number as
proof-of-purchase, and upon Cross Match’s determination that the suspected malfunction is actually
due to defects in material or workmanship.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES RELATED TO THE
CROSS MATCH PRODUCT, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING
THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED BY CROSS MATCH.
THIS LIMITED WARRANTY IS NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD
PARTY AND SHALL BE FOR THE SOLE AND EXCLUSIVE BENEFIT OF THE ORIGINAL
PURCHASER OF THE CROSS MATCH PRODUCT COVERED HEREUNDER; ANY
ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BE VOID AB INITIO.
Cross Match reserves the right to improve/modify products at any time, at its sole discretion, as it
deems necessary.
Out-of-Warranty Repairs
When warranty coverage for your Cross Match Product lapses, or for repairs or replacements not
covered by Cross Match’s warranty, (i) you will pay for all repairs at Cross Match’s then-prevailing
hourly labor rate (with a one hour minimum) plus parts and shipping, (ii) you will pay Cross Match’s
then-current price for all replacement Products plus shipping, and (iii) you will pay Cross Match’s
then-prevailing hourly labor rate (with a one hour minimum after the first 15 minutes) for telephone
support in 15 minute increments.
To obtain out-of-warranty service, you must obtain an RMA number and send the affected Product, at
your expense, to the designated Cross Match Service Center for inspection. You will be contacted
with an estimated price and time of repair or replacement after analysis. No repairs or replacements
will be made until Cross Match receives a Purchase Order or credit card number from you. You shall
pay return freight charges, which will be added to the invoice, for the return of the repaired Product or
replacement Product.