User's Manual

25
Customer Care
THIS CHAPTER DESCRIBES THE TECHNICAL ASSISTANCE AVAILABLE FOR THE SENTRY AND PROVIDES CONTACT INFORMATION.
Technical Support
Technical support from the Customer Care department is available for the Sentry.
E-mail
Cross Match Customer Care provides free technical support on-line during the warranty period, in the order that the
requests are received.
If the warranty has expired, use the telephone or facsimile to contact the Customer Care department.
Telephone and facsimile
The Customer Care is available at the following telephone numbers:
Technical support is available for the Sentry during the warranty period at zero charge (see
“Warranty” for Warranty
Terms). After the warranty has expired, technical support is available at a given cost per hour. Contact the Customer
Care department.
The Customer Care for the software products and the services purchased from Cross Match Technologies is not
included in the warranty. The Customer Care for other products is available at a given cost to the customer.
When you contact the Customer Care department, make sure that you can provide the following information:
• Company name
• Contact person
• The Sentry serial number
• The error messages that appear on the screen
Global
[e-mail]
Global
Monday- Friday 8 am to 6 pm EST
Customer Care
Tel: [phone] (Toll Free)
Tel: [phone] (International)
Fax: [phone]