Operator's Manual

26 Verifier
®
Sentry Operator Manual 870391 V1.4
IntroductionCustomer Care
Return and repair of the Sentry
You must receive an RMA number to return the Sentry for repair or replacement. Contact the Customer Care
department to request and receive an RMA number. Put the RMA number on the outside of the box and on the label.
The product is sent to the correct department for service or replacement, then returned to the customer. Any product
sent to Crossmatch without an RMA number is returned.
Delivery costs
The product is in the warranty period
• The customer accepts all charges to send the product to Crossmatch for service.
• Crossmatch accepts all charges to return the product to the customer.
The product is not in the warranty period
• The customer accepts all charges.
Note
You must return a product in the original boxes. If the original boxes are not available,
contact the Customer Care department for instructions.
Contact information
Corporate Headquarters
Crossmatch
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
USA
T: [phone]
F: [phone]
T: [phone] (Toll Free)
General Mailbox: [e-mail]
Sales Department: [e-mail]
Customer Care: [e-mail]
Corporate Web Page: www.crossmatch.com
North and South America
Crossmatch
3960 RCA Boulevard, Suite 6001
Palm Beach Gardens, Florida
33410
USA
RMA: Rnnnn.nnnn