Operator's Manual

27
Warranty
THIS CHAPTER CONTAINS THE CROSSMATCH WARRANTY FOR THE SENTRY.
LIMITED WARRANTY
Cross Match Technologies, Inc. (“Crossmatch ”) warrants that the Crossmatch Equipment you have purchased will be
free from defects in material and workmanship in normal service and under normal conditions for a period of one year
from the date of shipment. Normal service and normal conditions are defined in the documentation. This Limited
Warranty is subject to the terms and conditions set forth below.
Repair or replacement:
Unless otherwise stated herein, the sole obligation of Crossmatch and your exclusive remedy
and recourse under this Limited Warranty is for Crossmatch, at its sole election, to either (i) repair the suspected
defective Equipment and return the same to you or (ii) replace the suspected defective Equipment, all on the terms set
forth below. The repair or replacement will provide you with Equipment, which in Crossmatch’s opinion, performs
consistently with its age and usage.
If you become aware that your Crossmatch Equipment is defective in material or workmanship in normal service and
under normal conditions during its one year Limited Warranty period, then you must promptly contact Crossmatch’s
Customer Care Center between Monday through Friday, 8:00am to 6:00pm EST, excluding Crossmatch holidays,
describe the suspected defect in detail and request a Return Merchandise Authorization (“RMA”) number prior to
sending the affected Equipment for repair or requesting a replacement. Please see your equipment manual for more
information on RMA’s. You will pay the freight to send the Equipment to Crossmatch’s designated Service Center,
and Crossmatch will pay the freight to return the repaired Equipment to you. Each repaired or replacement Equipment
is warranted (as set forth herein) for the remaining portion of the original one-year Limited Warranty.
THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND CROSSMATCH’S SOLE
AND EXCLUSIVE LIABILITY IN CONNECTION WITH YOUR CROSSMATCH EQUIPMENT, AND IS IN
LIEU OF ANY AND ALL OTHER REMEDIES WHICH MAY BE AVAILABLE TO YOU.
Limitations:
This limited warranty does not cover visits to repair the Crossmatch Equipment at your premises, or the
commissioning of the Equipment on site. This Limited Warranty is not a warranty, guarantee or promise that your
Crossmatch Equipment will conform to its specification or will not fail.
Crossmatch shall incur no liability under this Limited Warranty and this Limited Warranty is voidable by Crossmatch
if in Crossmatch’s sole reasonable opinion: (a) the Equipment is used other than under normal use and under proper
environmental and/or electrical conditions, as specified in the manual; (b) the Equipment is not maintained as specified
in the equipment manual; (c) the Equipment is subject to abuse, misuse, neglect, accident, flooding, storm, lightning,
power surges, dirty power, third-party errors or omissions, or acts of God; (d) the Equipment is modified or altered
(unless expressly authorized in writing by Crossmatch); (e) the Equipment is installed or used in combination or in
assembly with equipment or other products not supplied or authorized by Crossmatch; (f) there is a failure to follow
specific restrictions or operating instructions; (g) database recovery, (h) Crossmatch on-site support, (i) remedial
customer training; (j) user or virus caused software reloads; (k) data migration to new platform; or (l) payment for the
Equipment has not been timely made.
The Limited Warranty does not cover nondurable consumable items including, but not limited to, batteries, paper,
silicon pads, cleaning solution, towels, printer cartridges and cables. Replacement supplies of these items may be
ordered by contacting Crossmatch Sales at 866-725-3926 (toll free in the US) or 561-622-9722. This Limited
Warranty does not cover third party peripheral equipment (such as laptops and printers) that is not connected or
otherwise used in conjunction with the Crossmatch Equipment. Customers should contact the manufacturer of such
third party equipment regarding suspected defects in such equipment.
Crossmatch’s obligations hereunder are contingent upon your providing the Equipment serial number as proof-of-
purchase, and upon Crossmatch’s determination that the suspected malfunction is actually due to defects in material or
workmanship.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES RELATED TO THE
CROSSMATCH EQUIPMENT, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF
WHICH ARE HEREBY EXPRESSLY DISCLAIMED BY CROSSMATCH. THIS LIMITED WARRANTY
IS NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD PARTY AND SHALL BE FOR THE SOLE
AND EXCLUSIVE BENEFIT OF THE ORIGINAL OEM OF THE CROSSMATCH EQUIPMENT