Crossport Systems PivioTM Network Security System User’s Guide Rev 1.7g (April 16, 2001) Crossport Systems, Inc. www.crossport.
Table of Contents Copyright Notice © 2001 Crossport Systems, Inc. Bellevue WA All rights reserved. “Crossport Systems Pivio Network Security System User’s Guide” Notice Reproduction, adaptation, or translation of this manual is prohibited without written permission of Crossport Systems, Inc. The information contained in this document is subject to change without notice. Pivio, Pivio Firewall, Pivio Plus Firewall,and Crossport are trademarks of Crossport Systems, Inc.
Pivio User’s Guide Table of Contents Chapter 1 Introduction ......................................................................................7 Pivio System features and benefits ................................................................... 9 Technical Support ............................................................................................. 10 Chapter 2 Getting Started ..............................................................................11 Installing the Pivio Firewall ....
Table of Contents Configuring the Pivio Firewall .......................................................................... 51 Configuration complete .................................................................................. 53 Set up your password ....................................................................................... 54 Registering your Pivio Firewall .......................................................................... 56 Testing your configuration ..........................
Pivio User’s Guide Chapter 9 System Administration.................................................................107 Changing your account name and password ........................................... 108 Pivio Firewall summary .................................................................................... 109 Reset button .................................................................................................... 110 Statistics available .....................................................
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Introduction Chapter 1 Introduction Thank you for purchasing the Pivio Network Security System. Based on a powerful network computer, the Pivio Firewall incorporates firewall, virtual private networking (VPN), and management services. The Pivio System is secure, cost effective, and an easy-to-use solution for your Internet security needs. The Pivio Network Security System is the complete Internet security solution.
Pivio Network Security System User’s Guide An alarming number of hacker attacks occur everyday, and anyone with an unprotected broadband Internet connection is susceptible to these attacks. The Pivio System prevents many of the most common types of attacks. With the Pivio System, you control what information passes to and from your computer.
Introduction Pivio System features and benefits Features Hacker Protection Powerful firewall protection halts hackers at the door with a highly sensitive intrusion system. Virus Protection The best protection against viruses is up-to-date virus definitions. The Pivio System automatically updates the definitions on every PC with no action required by employees.
Pivio Network Security System User’s Guide Technical Support Phone: 425-576-8382 Fax: 425-576-9953 URL: http://www.crossport.com Email: support@crossport.
Getting Started Chapter 2 Getting Started The Pivio Firewall is available in two models: Pivio Firewall and Pivio Plus Firewall, which includes a built-in four-port Ethernet hub. Both the Pivio Firewall and the Pivio Plus Firewall are configured in the same way. The only difference occurs when you connect the devices. This chapter provides separate instructions for the Pivio Firewall and the Pivio Plus Firewall.
Pivio User’s Guide Installing the Pivio Firewall Packing list for the Pivio Firewall Before you begin installing the Pivio Firewall , please check the contents of the box.
Getting Started Pivio Firewall parts identification Online: On when Internet sites can be reached VPN: On when VPN connection is active Support: On when SNMP is enabled Power System: Flashing when working correctly LAN: Right: On when connected to local network Internet: Left: On when connected to Internet Left: Flashes (with traffic) Right: Flashes (with traffic) Update: Flashes when Update available Front LAN: Cable from Computer/hub goes here AC-In: Plug AC adapter in here Internet: Cable fr
Pivio User’s Guide Connecting the Pivio Firewall Use the following procedure to connect the Pivio Firewall. Step 1: Plug the AC adapter cord included with the Pivio Firewall into the “AC In” outlet located on the back of the firewall. Step 2: Plug the AC adapter into a surge-protected outlet. Step 3: Turn off your computer. Step 4: Find the cable connecting your DSL/Cable modem to your computer or network hub.
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Pivio User’s Guide Installing the Pivio Plus Firewall Packing list for the Pivio Plus Firewall Before you begin installing the Pivio Plus Firewall, please check the contents of the box.
Getting Started Pivio Plus Firewall parts identification Online: On when Internet sites can be reached VPN: On when VPN connection is active Support: On when SNMP is enabled Power System: Flashing when working correctly LAN: Right: On when connected to local network Internet: Left: On when connected to Internet Left: Flashes (with traffic) Right: Flashes (with traffic) Update: Flashes when Update available Front Internet: Cable from DSL/Cable modem goes here AC-In: Plug AC adapter in here Reset
Pivio User’s Guide Connecting the Pivio Plus Firewall Use the following procedure to connect the Pivio Plus Firewall. Step 1: Plug the AC adapter cord included with the Pivio Plus Firewall into the “AC In” outlet located on the back of the firewall. Step 2: Plug the AC adapter into a surge-protected outlet. Step 3: Turn off your computer. Step 4: Find the cable connecting your DSL/Cable modem to your computer or network hub.
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Dynamic IP Configuration Chapter 3 Dynamic IP configuration Now that you have physically connected the Pivio Firewall as described in the previous chapter, you are ready to configure it to connect your computer or network to the Internet. Once the Pivio Firewall is configured, you are protected from intrusion and hacking from outside sources. This chapter covers how to configure the Pivio Firewall if you use a dynamic IP address.
Pivio Network Security System User’s Guide What is a “dynamic” IP address? An IP address is your computer’s address for the Internet. When you visit a web page, you are asking the page to send information (the text and illustrations on the web page) to your computer. The web page sends this information to your IP address. An IP address is a series of four numbers separated by periods, with each number having a value from “0” to “255.” So, for example, “10.100.1.253” could be an IP address.
Dynamic IP Configuration Configuring the Pivio Firewall You must configure the Pivio Firewall before you can connect to the Internet. The configuration is done using your Internet browser—no additional software needs to be installed. Step 1: From your web browser type config.pivio.com in the address line. This connects your browser to the Pivio Firewall and displays information about configuration.
Pivio Network Security System User’s Guide Step 3: It may take a few moments for the Pivio Firewall to configure. The next screen you see depends on how your Internet Service Provider (ISP) assigns IP addresses. If you see the “Configuration Complete” screen, you can proceed to the next section. If you see a screen shown below, it usually means your ISP assigned you a static IP, and you need to go to the next chapter to continue the setup.
Dynamic IP Configuration Configuration complete The Configuration Complete page indicates that the Pivio Firewall found your ISP and obtained an IP address.
Pivio Network Security System User’s Guide Set up your password The next step is to create a user account and password for the Pivio Firewall. Once created, this account and password will be used whenever you want to change the Pivio Firewall’s configuration. Step 1: After the Configuration Complete screen appears as shown on the previous page, click Next. The Creating the Administrative Account screen appears.
Dynamic IP Configuration Step 5: Click Next. Your password for the Pivio Firewall is now set. You’ll need your password each time you configure the Pivio Firewall. Please make a note of it and keep it in a safe place. You now have a working user name and password Caution The password can be reset by resetting the Pivio Firewall. If someone has access to the firewall, they can simply reset the device to change the password.
Pivio Network Security System User’s Guide Registering your Pivio Firewall Now that your Pivio Firewall is configured and your user account set up, the next step is to enter registration information. This information is securely transmitted to Crossport Systems. You can also set up a billing account and sign up for Pivio Services. Step 1: After you log into the Pivio Firewall, a screen appears asking you for registration information. Fill out the fields on this screen.
Dynamic IP Configuration Step 3: You are now prompted to enter your billing information for Pivio services. Note that fields marked with a red asterisk (*) must be filled out before the Pivio Firewall will accept the billing information. Fill out the fields on the Services Billing screen Step 4: Click Save to save this information.
Pivio Network Security System User’s Guide Step 5: You will now see a screen that lets you edit your registration and billing information. If the information is correct, click Next.
Dynamic IP Configuration Step 6: The main Services screen now appears. This screen lets you subscribe to Pivio Services, and receive information about each service. You can also view and change your registration and billing information. Use the Services page to subscribe to Pivio Services Step 7: To complete installation, restart your browser. You do not need to reboot your computer. Important! Make sure you exit your browser and start it again.
Pivio Network Security System User’s Guide Testing your configuration Use the following procedure to verify that the Pivio Firewall is configured correctly and is working. If you do not get the expected results, please refer to The Pivio Firewall Troubleshooting Guide, for information on how to locate the problem. Step 1: Launch your Internet browser. Step 2: Type www.crossport.com in your browser’s address window to navigate to the Crossport Systems site.
Static IP Configuration Chapter 4 Static IP configuration This chapter covers configuring the Pivio Firewall for a Static IP address. If you know you have a static IP address, you should use this chapter. If you are not sure, try the procedure in Chapter 3 first. What is a “static IP address”? Every computer that connects to the Internet must have an IP address. This is the “address” of your computer. When you request information, the web page uses your IP address when it sends the information.
Pivio Network Security System User’s Guide Record your current settings When you configure your computer to work with the Pivio Firewall, you will erase the static IP settings from your computer and enter them into the firewall. If you ever reset the Pivio Firewall , you will need to re-enter these values. Write the values in the following table before you erase them. Each of these entries will be a set of four numbers separated by periods (for example, 192.168.5.37). IP Address: _ _ _ . _ _ _ . _ _ _ .
Static IP Configuration Configuring your computer Configuring your computer to work with the Pivio Firewall involves changing your computer from using a static IP Address to using a dynamic IP Address. The details will vary depending on the type of computer and operating system you have. You will need to make the changes to each computer on your network. Note Without the Pivio Firewall, each computer you connect to the Internet requires a separate IP address.
Pivio Network Security System User’s Guide Step 2: Find the TCP/IP Protocol in the list of available network components that your network is using, and click Properties. Find the TCP/IP setting your network is using There will usually be several different items in this list. Your network protocol will always start with “TCP/IP” and will usually include the name of the manufacturer.
Static IP Configuration Step 3: If the IP Address tab is not at the front, click on it to bring it to the front. You will do two things on this page: • Write down the IP Address and Subnet Mask that is already there. Write these down on the chart on page 34. • Change the setting to Obtain an IP Address Automatically.
Pivio Network Security System User’s Guide Step 4: Click on the Gateway tab to bring it to the front. Write down the Gateway number in the chart on page 34. Then remove the numbers by selecting each one and clicking Remove. Write down the Gateway number (under “Installed gateways”) and then remove it Multiple Gateway numbers Windows will allow more than one Gateway number, although only one of those numbers is actually used.
Static IP Configuration Step 5: Click on the DNS Configuration tab to bring it to the front. Write down the numbers under “DNS Server Search Order.” There can be up to three numbers here. Write down the DNS Server Search Order numbers Step 6: Select Disable DNS. Click on Disable DNS Step 7: Click on OK to go back to the Network page. Click on OK on the Network page to close the Network page. Step 8: A dialog appears asking if you want to restart your computer. Click on Yes.
Pivio Network Security System User’s Guide Windows NT configuration Use the following procedure for computers that are running Windows NT 4. Step 1: Right-click the Network Neighborhood icon on your desktop and select Properties from the pop-up menu. Choose Properties from this menu Step 2: Click on the Protocols tab and select the TCP/IP Protocol item. Click the Protocols tab and select TCP/IP Protocol Step 3: Click Properties to bring up the Microsoft TCP/IP Properties dialog.
Static IP Configuration Step 4: Write down the values for “IP Address,” “Subnet Mask” and “Default Gateway” in the chart on page 34. Write down the “IP Address,” “Subnet Mask” and “Default Gateway” Step 5: Select “Obtain an IP address from a DHCP Server” on this dialog. Select “Obtain an IP address from a DHCP Server” Step 6: A dialog appears warning you that values on these pages will override DHCP values. Click Yes.
Pivio Network Security System User’s Guide Step 7: Click on the DNS tab to bring it to the front. Write down the numbers under DNS Service Search Order. There can be up to three numbers here. Write down the DNS Service Search Order numbers Step 8: Use Remove to remove all the DNS values from the list. The Pivio Firewall will provide the DNS values to the computer as needed. Step 9: Click on OK to go back to the Network page. Click on Close on the Network page.
Static IP Configuration Windows 2000 configuration Use the following procedure for computers that are running Windows 2000. Step 1: Right-click the My Network Places icon on your desktop and select Properties from the pop-up menu. Choose Properties from this menu Step 2: A folder will open that displays all your network connections. Select the connection you use for the Internet.
Pivio Network Security System User’s Guide Step 3: Right click on the connection and select Properties from the menu. Right click on the connection and choose Properties Step 4: The Local Area Connection Properties dialog appears. Select “Internet Protocol (TCP/IP)” and click Properties.
Static IP Configuration Step 5: Write down the values for “IP Address,” “Subnet Mask,” “Default Gateway” and the “DNS servers” in the chart on page 34. Write down the “IP Address,” “Subnet Mask,” “Default Gateway,” and the DNS servers Step 6: Select “Obtain an IP address automatically” on this dialog. Also select “Obtain DNS server address automatically” on this dialog.
Pivio Network Security System User’s Guide Macintosh configuration Use this procedure for computers running the Macintosh OS Version 8 or newer. Step 1: Open the Control Panel on the Apple menu and choose the TCP/IP item.
Static IP Configuration Step 2: Write down the values shown in the TCP/IP dialog window in the chart on page 34. The Router address is another name for Gateway. The Name server addr goes in the DNS Servers listing. Write down the values shown in your dialog Step 3: Click on the arrows on the right of the Configure list box and choose “Using DHCP Server.
Pivio Network Security System User’s Guide Step 4: The dialog shown in the following figure will appear. You do not need to enter anything for “DHCP Client ID.” You do not need to enter anything on this dialog Step 5: Choose Close from the File menu to close this dialog. When prompted to save your changes, click on Save. Choose “Close” to end this process You need to restart your Macintosh before proceeding to configure the Pivio Firewall.
Static IP Configuration Linux configuration Use the following procedure if you are running Linux. Step 1 Record your current settings Use “netstat -ni”, “netstat -nr” and “ifconfig” to determine the interfaces, routing and addresses.
Pivio Network Security System User’s Guide Add the default route: # route add -net default gw 172.30.192.1 Step 3 You will want to also update your startup files to set the correct address on boot up. This is distribution dependent: redhat change the settings in /etc/sysconfig/network-scripts/ ifcfg-eth0 DEVICE=eth0 BOOTPROTO=static BROADCAST=172.30.192.255 IPADDR=172.30.192.2 NETMASK=255.255.255.0 NETWORK=172.30.192.
Static IP Configuration Configuring the Pivio Firewall You configure the Pivio Firewall using your Internet browser. Step 1: Launch your Internet browser. If the configuration page doesn’t appear, type in config.pivio.com. Note If you receive an error message when you type in config.pivio.com, type in 172.30.192.1 (this is the IP address of the Pivio Firewall).
Pivio Network Security System User’s Guide Step 2: A screen appears asking you to choose the type of connection you want to use. Make sure Static IP is selected and click Next. Make sure “Static IP” is selected Step 3: On the next page, enter your IP address, Subnet Mask, Gateway, and DNS addresses (from the chart on page 34). Enter your IP address, Subnet mask, Gateway, and DNS addresses The Pivio Firewall will fill in the most common Subnet mask.
Static IP Configuration Configuration complete The Configuration Complete page indicates that the Pivio Firewall found your ISP and obtained an IP address.
Pivio Network Security System User’s Guide Set up your password The next step is to create a user account and password for the Pivio Firewall. Once created, this account and password will be used whenever you want to change the Pivio Firewall’s configuration. Step 1: After the Configuration Complete screen appears as shown on the previous page, click Next. The Creating the Administrative Account screen appears.
Static IP Configuration Step 5: Click Next. Your password for the Pivio Firewall is now set. You’ll need your password each time you configure the Pivio Firewall. Please make a note of it and keep it in a safe place. You now have a working user name and password Caution The password can be reset by resetting the Pivio Firewall. If someone has access to the firewall, they can simply reset the device to change the password.
Pivio Network Security System User’s Guide Registering your Pivio Firewall Now that your Pivio Firewall is configured and your user account set up, the next step is to enter registration information. This information is securely transmitted to Crossport Systems. You can also set up a billing account and sign up for Pivio Services. Step 1: After you log into the Pivio Firewall, a screen appears asking you for registration information. Fill out the fields on this screen.
Static IP Configuration Step 3: You are now prompted to enter your billing information for Pivio services. Note that fields marked with a red asterisk (*) must be filled out before the Pivio Firewall will accept the billing information. Fill out the fields on the Services Billing screen Step 4: Click Save to save this information.
Pivio Network Security System User’s Guide Step 5: You will now see a screen that lets you edit your registration and billing information. If the information is correct, click Next.
Static IP Configuration Step 6: The main Services screen now appears. This screen lets you subscribe to Pivio Services, and receive information about each service. You can also view and change your registration and billing information. Use the Services page to subscribe to Pivio Services Step 7: To complete installation, restart your browser. You do not need to reboot your computer. Important! Make sure you exit your browser and start it again.
Pivio Network Security System User’s Guide Testing your configuration Use the following procedure to verify that the Pivio Firewall is configured correctly and is working. If you do not get the expected results, please refer to The Pivio Firewall Troubleshooting Guide, for information on how to locate the problem. Step 1: Launch your Internet browser. Step 2: Type www.crossport.com in your browser’s address window to navigate to the Crossport Systems site.
