User Manual

4
Troubleshooting Tips
If your M.2 SSD won’t fit into the M.2 socket, don’t apply extra
pressure or attempt to force it into the socket. Instead, double
check your system to ensure that you’re inserting the drive into
the M.2 socket (this socket can look similar to others, but should
be clearly labeled in your owner’s manual). If your Crucial M.2 SSD
still won’t fit into the socket, contact Crucial Technical Support.
If your system won’t boot once you’ve finished the installation,
check all of the connections and cables inside your computer.
When performing an installation, it’s easy to bump a cable and
accidentally remove it from its connector, which can disable
devices such as your hard drive. If your system still won’t reboot
after you’ve checked every connection, contact Crucial Technical
Support.
When restarting your system after the installation, you may
receive a message prompting you to update your system’s
configuration settings. Refer to your owner’s manual for
information on how to do this. If you’re still unsure, contact Crucial
Technical Support.
If your M.2 drive isn’t recognized by your system’s BIOS when you
boot up, shut down your computer and reseat the drive (unplug it
from the M.2 socket, then reattach it and fasten it in place using
the installation steps noted above). After the drive has been
reseated, turn on your computer. The BIOS should recognize the
drive. If not, contact Crucial Technical Support.