Use and Care Manual

Discoveringthesourceofaproblemissometimesmoredifcultandtimeconsumingthanactuallyresolvingtheproblem.
There are two types of problems that call for correction: Parts or the system itself.
Parts need to be set up correctly, repaired, or replaced.1.
The system is not getting power, is receiving power at the wrong voltage, is being expected to perform beyond its capability, or simply needs to be cleaned.2.
The troubleshooting chart below lists common symptoms and the conditions or parts that may be causing the symptoms, and discusses remedies for common problems that do not
requirerepairwork(powersource,capacity,cleaning).
Problem System Probable Cause Solution Checklist
No water Turbo
Sharp
Water supply is turned OFF.•
Floater has tripped.•
Turn water ON. Verify Crystal Quest® water shut-off valve is open.•
Liftoffcabinettop,removereservoir’slid,andadjusttheoater.•
Not enough water Turbo
Sharp
Water supply is blocked.•
Cloggedltercartridgesarerestrictingwaterow.•
Clear restriction, rotate valve handle on tap water feed valve and •
checkthemechanicaloat.
Replace Cartridge #3 and check the other cartridges.•
Leak Turbo
Sharp
Fitting is not properly installed.•
Tubingisnotpushedcompletelyintotting.•
Defective tube.•
Wornordamagedttingand/orO-ring.•
Theoaterisstuck.•
Tube has burst.•
Reinstall.•
Pushthetubingfurtherontotting.•
Cut damaged area off tube or replace tube.•
Replacettingand/orO-ring.•
Liftoffcabinettop,removereservoirlid,andadjustthelloat.•
Installow-restrictordeviceandreplacebursttube.•
Water looks murky Turbo Cartridge(s) is/are depleted.•
Reservoir needs cleaning.•
Replace cartridges, clean and sanitize system.•
Drainreservoir,sanitize,andletitrell.•
Leakatlter Turbo
Sharp
Stem,tting,and/orO-ringhasnickorscratches.•
Cartridge(s) has/have cracks or scratches.•
Replacettingand/orO-ring.•
Replacecrackedcartridge(s)andinstallaow-restrictordevice.•
Leak at water supply connector Turbo
Sharp
Loosen water supply connector; loosen shut-off •
valve.
Tubing deformed.•
Tightenconnections,resealwithTeon®tape,changeO-ring.•
Cut damaged area off tube, or replace tube and sleeve.•
No indicator lights on Turbo
Sharp
The system is not plugged in.•
Hot and cold switches turned OFF.•
The connectors to switches are loose.•
Burned fuses.•
Plug the system into electrical outlet.•
Turn switches ON (reset).•
Lift off cabinet top, unplug, and replug wires from switches.•
Replace fuses.•
No drain water Turbo
Sharp
Clogged water drains.•
Hole or drain tube blockage.•
Clean the system.•
Remove drain plug.•
Leaking drain assembly Turbo
Sharp
Drain plug or drain cover is not properly plugged or •
rmlytightened.
Replugthedrainandtightenrmly.•
No hot water Turbo
Sharp
The system is not plugged in.•
Hot tank switch is turned OFF.•
Burned out fuse.•
Connector to switch is loose.•
Hot tank switch is tripped.•
Circuit needs to be reset.•
Hot tank needs cleaning.•
Hot tank thermostat failed.•
Cold tank switch is turned OFF.•
Plug the system into electrical outlet.•
Turn switches ON (reset).•
Replace fuse.•
Lift off cabinet top, unplug and replug wires from switch.•
Push the switch to reset.•
Turn switch OFF then back ON.•
Clean hot tank.•
Call Crystal Quest•
®
Service Center (1-800-934-0051).
Turn switches ON (reset).•
No cold water Turbo
Sharp
Burned out fuse.•
Connector to switch is loose.•
Cold control. •
Water drawn in less time than the system can •
recover.
Refrigerant loss.•
Replace fuse.•
Lift off cabinet top, unplug and replug wires from switch.•
Adjust the level.•
Let the system run for 1-2 hours and recheck.•
Call Crystal Quest•
®
Service Center (1-800-934-0051).
Water–lowow(notenough
water)
Turbo
Sharp
Low water pressure.•
Reservoir is depleted.•
Cloggedsedimentcartridgeisrestrictingwaterow.•
Check water supply line pressure. Unit will not operate at less than •
173 kPa (25 psi).
Consider additional coolers to meet water needs.•
Replace sediment cartridge.•
Water has an offensive taste
and/or odor
Turbo
Sharp
Thesystemisnotushedproperly.•
Carbon cartridge depleted.•
Sediment cartridge depleted.•
UF membrane depleted.•
TFC reverse osmosis membrane depleted.•
Emptythereservoirwaterthreeormoretimes.•
Replace activated carbon cartridge #2.•
Replace sediment cartridge #1 and sanitize/clean the system.•
Replace UF membrane #3 and sanitize the system.•
Replace TFC RO membrane #2 and sanitize the system.•
TROUBLESHOOTING
GUIDE (Water Problems)
TROUBLESHOOTING
GUIDE (Water Problems)
10