Operation Manual

Multiple Section Reports
Form letters
12
228 Crystal Reports User’s Guide
It should look similar to this:
Printing conditional messages in form letters
It is likely that you will want to print conditional messages in form letters. For
example, you may want to encourage customers with available credit to buy
more and those who are over their credit limit to bring their accounts down below
the limit once again. You can create both of these letters within a single report.
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To create a conditional message
1. Use the Section Expert to insert a second Details section in the report.
See “Working with sections” on page 214.
2. Create two form letters. Place a letter that encourages customers to buy
more in the Details A section of the report; place a letter that encourages
customers to bring their balance down in the Details B section of the
report. See “Creating a form letter using a text object” on page 223.
3. Use the Section Expert to format the Details sections so that each is
suppressed under certain conditions. For example:
Format this section to be suppressed when
the balance is less than the credit limit.
Format this section to be suppressed when
the balance is more than the credit limit.