User`s guide

102 Guardall Director V4.74 User's Guide 21-0381E v4.7.4
 A 'referential' data error (assignments to
certain items that don't exist either at the
panel or in the software);
Non-Critical Errors during a 'Normal'
Communications Session
(You'll be Asked to Correct These):
 The same value being assigned to two
different items
(e.g., two users with the same card number);
 Different settings for a single item (e.g., the
software says user 8 has card number 1234,
and the panel says user 8 has a different
card number).
Notes: These types of errors are typically caused by
the same item being edited through the software and by
a local admin. person at a system keypad. Beginning
with Director v4.6, for conflicts pertaining to the same
person or object, the data entered through the software
will take precedence and be downloaded to the panel
automatically.
Getting Details on an Update Error
To find out why a communications session
may have failed, view the details for the
specific session as described under "Viewing
the Status of Previous Communications
Sessions", previous.
Software vs. Panel Conflicts (esp. large systems):
Differences between the software database and
settings entered locally through an LCD keypad can
be identified by selecting "Check Database for
Conflicts" from the Tools menu. For details, search
for that topic in the index.
As well, partial panel updates are indicated in the
user list (grid view) with special colours:
Yellow
: Partial updates pending (some panels have
not been updated);
Green
: Data for the user has been changed while
partial updates were pending (the user's settings at
the panels will be overwritten on next update). For
details on the "user" screen, refer to the topic on
Users.
Correcting a 'Data Reception' Error
A "reception", "not responding", or "failed to
communicate" error can occur if the system
panel (or modem) has been powered down, or
if there is a problem with the serial cable, or
the serial/COM port selection or settings.
Troubleshooting Tip: If the status is listed as "Pending"
for an extended period of time, this may mean:
 The communications service was stopped on the PC
associated with the panel or modem.
 The serial port on the specific PC is not responding.
In this case, try shutting down and restarting the PC.
Then, recheck your connection.
For a new system
: Ensure the panel connection is
properly set up. For details, refer to "New
Installation? Try the Wizard!", or "Panel Connection
Overview".
If you are Prompted to Fix a Data
Conflict
If a non-critical data conflict occurs during a
'normal' communications session, you'll be
asked to correct the error the first time you
select that topic (such as "Users"). In general,
you'll be asked to:
 Choose between using a setting from
Guardall Director, or a conflicting one at the
panel, or;
 Edit a value right-away to correct a conflict.
Sometimes, you can choose to [Decide Later] on what
data to use. In this case, the software data is retained,
and the item (user, etc.) will appear with that setting
highlighted in a different colour. Tip: To correct any
conflicts that had been selected as "Decide Later",
simply select the applicable area in the tree (such as
User), and follow the 'Conflicting Data...' screens that
appear. (Click Refresh or press F5 if required.)
Correcting a 'Referential' Data Error
If, for example, authority 'ABC' is deleted in the
software, yet User 'Zig' is still assigned to that
authority level at the panel, a 'normal'
communications session will produce an error,
and the update will not occur.
To correct this you can either:
 Find and correct the error, or;
 Issue a "Send to Panel" to overwrite the
panel's settings with those at the software.