User`s guide

21-0381E v4.7.4
Welcome Report
Control Admin Sys Config Tech-Ref
103
To determine what is causing a 'referential'
conflict:
 Find out what was changed at the panel
by contacting the (keypad) user/admin.
person, and/or;
 Refer to "Viewing the Status..." (previous),
to determine the type of items that are in
conflict, and then access the panel to
locate and correct the discrepancy (e.g.,
assign a valid 'authority' to the specific
user, etc.).
Correcting a 'TAPI' Error
A 'TAPI' error can normally be
corrected by shutting down the
Guardall Director software, and
restarting the computer.
With a new installation, a 'TAPI' error can also
indicate that the 'Direct/Serial Cable
Connection' or modem was not been properly
set up under MS Windows.
For details on setting up windows serial
communications, refer to "Direct-Cable Connection
Setup" or "Windows Modem Setup", as appropriate.
Checking Account Status
(V4.4)
Related
: Flash Firmware  (>>)
Account Status
The account status screen shows some status
aspects for all panels in your selected account.
The listed status elements pertain to
communications sessions, panel firmware
updates, and configuration errors.
This is useful after a panel update session,
and also to help troubleshoot problems with
regular communications sessions.
Related: [Communications], Pending/Online, [Edit]
 Activating Communications and Transferring Panel
Settings
How to Get Here
MyTools Bar: Account Status
In the Tree
: YourAccount, Account Status,
Status
Note: This feature uses a custom view. (The
Form/Grid toolbar-button will not be available.)
Viewing Account Status
To show or hide panels in a panel group, click
the small "+/-" square on the left. Then, refer
to the item-description for this screen.
Same Unique Value Assigned to two Different Users
Note: Updates done at a system panel (through an LCD keypad) while
conflicts are being resolved will be ignored.