User`s guide
21-0381E v4.7.4 
Welcome Report Control 
Admin  Sys Config  Tech-Ref 
143
System Maintenance Tasks 
Password and Personal ID 
Number (PIN) Issues 
Default Password 
This software includes a default operator 
password that should be changed right away 
to ensure only authorized persons will be able 
to access the system. 
Default Operator Name & Password: Operator, 1234 
Changing the default operator 
password 
 Log in as the default operator; 
 Open the File menu, and select Change 
Password; 
 Enter the new password, press Tab, and 
enter the password again. 
 When finished, press Enter once again (or 
click Ok). 
Be sure to select a password that will be easy for you to 
remember. 
Default Service PIN 
Similarly, each account will have a default 
service PIN that allows a service technician to 
perform various tasks through a system 
keypad. This should be changed for each 
account, and updated to the specific panels. 
Changing the Default Service PIN for an 
Account 
 Log in as the default operator (or anyone 
with permission to change the service PIN); 
 Select Account Information from the 
MyTools bar, or
 click your site/account 
button in the tree, and select Account 
Information. 
 Select the "Service PIN" tab. 
Multi-Account Systems: First select 
[Account Folders] in the 'tree', and 
double-click the desired account. 
 Click [Change Service PIN] on the form. 
 Enter the new service PIN, press Tab, and 
enter the PIN again. 
 When finished, press Enter once again (or 
click Ok). 
Tip: Select a service PIN that will be easy for you to 
remember, and be sure to make any service 
technicians for the specific accounts aware of this 
change. 
For details on updating the panel(s) with the 
new service PIN, refer to "Panel 
Communications and Updates". 










