User`s guide
248 Guardall Director V4.74 User's Guide 21-0381E v4.7.4
Upgrading from an Earlier Version
of Software
Attention
: You can upgrade from V4.4 or newer to
the latest. Older software must be upgraded to V4.6
as an initial step. Director databases V4.4x or 4.5x
will be upgraded in two stages to V4.6, then to the
latest version--automatically. This process can take
quite a while.
Note
: To upgrade after v4.7 or run the Director DB
Generator utility manually, you must first shut down
the Director software, and "Stop" the Director-Server
service.
Notes
: To upgrade after v4.7 or run the Director
DB Generator utility manually, you must first shut
down the Director software, and also "Stop" its
'services' (rather than only shutting down any service
managers
). Detail: Right-click the Director server
(or communications) Manager near the right-hand
end of the Windows task-bar, and select "Stop…".
When finished, be sure to restart Windows, or both of
the Director services manually (as applicable).
Related Topics
. Serial Port / Modem Setup
(Communications Manager); Client/Server Issues
and the Director Server Manager
If You Need to Transfer the Database to a
Different PC: Before starting the software upgrade,
skip to the related section (to follow/below).
Capacity Upgrade: If you wish to upgrade your
system capacities, while retaining the same revision
of software, refer to "Software Activation and
Licensing".
Client/Server Tip: When installing a multi-PC
system, the software is typically installed first at the
Director-server PC, and then at the client PCs.
Director Server
: The (networked) PC that includes
"...Director-Server.exe"; Note
: Client PCs cannot be
used until the server is up and running, and the client
PCs have been identified to the server--as per
references below. Client-server operation is
supported through your 'activation key' and 'license-
manager' software.
"Cannot Open Database for Photo-badging
": If
you see this when starting the Director software,
(re)install the Microsoft DAO software from the
Guardall Director CD (d:\Guardall Director
Setup\DAO\setup.exe).
If you are Warned About a Certificate
Problem During a Software Upgrade
Beginning with v4.72, the Director software
supports validation certificates for additional
security when remote operators (and/or remote
communications clients) are accessing the
Director server.
Being told about a certificate problem before
any have been assigned can be considered
normal operation.
If You Are Prompted about a Certificate Problem
Continue
: To allow logging in--temporarily ignoring
any problem with the server certificate.
Continue, and don't ask me again
: If you will not be
using validation certificates for now. Tip
: This will be
reset when a server certificate is assigned.
Stop
: To abort the login due to a suspect validation
certificate.
Also See: "Server Validation Certificates"
Typical Steps
1) Ensure your database is in sync with your
system panel(s), and that you have an up-to-
date 'backup' copy of the database.
For details, refer to the on-line help or User's Guide
for your present
version of software. Refer to:
"Alarm Panel Communications and Updates", or
;
"Panel Communications and Updates", and
;
"Backing Up or Restoring the Database".
Note: With software V3.3, you cannot upgrade
directly from a database backup (you must 'restore'
1
st
if needed, and then upgrade the software).
-------------------------
When finished, shut down your Guardall
Director software.
2) Install the new software from the CD:
Insert the CD-ROM into the drive, and wait
for the 'auto-run' installation screen to
appear.
(If the 'auto-run' screen does not appear, eject & re-
insert the CD, or use the Windows Explorer to run
the "Setup.exe" program file on your CD-ROM
drive.)
Respond to the screens that appear,
entering any required information, and
making selections that are suitable for your
installation.
+ If You are Prompted to Overwrite any existing
Files: In general, you can select "Yes" to overwrite
existing files. Exception: If the files are indicated
as 'Read-Only', select "No".
Software Components
: Refer to the descriptions below
when deciding which software components to install:
Operator Client: For each PC to be used as a
Guardall Director workstation.
(For a multi-PC installation, install this on the
Guardall Director server PC as well.)
Communication Client: For each PC to be
associated with a panel / modem connection. (This