User`s guide

270 Guardall Director V4.74 User's Guide 21-0381E v4.7.4
If a new modem is not recognized, you can go into the
windows Control Panel and select "Add New
Hardware", and follow the prompts that appear. Note:
Older modems may not meet compatibility requirements
for "Plug-and-Play" installation. In this case, you may
be able to use an installation diskette provided with the
modem (or the modem may need to be upgraded or
replaced).
Once the modem is installed and recognized
under Windows, you need to set a couple of
items through the Control Panel as follows:
 Open the Windows [Start] menu, and
select Control Panel.
 Open Phone and Modem Options
(double-click).
 In the next screen, select the Modems tab.
 Select your modem in the list, and click
[Properties].
 In the Modem tab, ensure the "Maximum
Speed" is set to 38400 or higher.
 In the Advanced tab, enter the following text
as a modem initialization string: ATS7=140.
Tip: Uppercase as shown; 0 = zero.
Purpose
: This allows for a longer 'phone number'
(e.g., with pauses, long distance access codes, etc.)
 When finished, click [OK] as needed to close
the screens.
Tip: Be sure to repeat the preceding steps for any
additional modems (on any applicable PCs).
Note: The steps described in the next section are
not
required for a modem associated with a Guardall
Director PC (since the settings are handled by the
Director software and/or Windows operating system).
Panel Modem
xL panels (narrow mainboard) use a plug in
modem module that do not require any special
set up--other than general communications
selections including setting the "Modem Type",
under "Your Account, Configuration,
System, Communication".
ISM panels (square mainboard) use a built-in
modem/dialler for small accounts, or an
external modem that requires special set-up to
allow it to work correctly with the panel. For
details on wiring and modem set-up, refer to
the Hardware or Commissioning guide for your
panel.
Tip: PDF files for manuals are included on the Director
CD.
Note
: External modems pertain to panel-to-PC
communications only. Messages are transmitted to a
central monitoring facility through the built in (or
modular) modem and/or an IP connection (
V3.3
panels), or high-security communications--HSC (via
Mark7/DVACS service in Canada).
Serial Port / Modem Setup
(Communications Manager)
Beginning with V4.0 Guardall Director, you can use the
Communications Wizard to set up and initiate
communications with a panel. For more information,
refer to "New Installation? Try the Wizard!"
To manually set up a panel connection, refer to "Panel
Connection Overview".
The initial topics in this section provide general
information and details on starting the communications
software module. To go directly to the details on
making ports and modems available to the
communications software, browse forward to the
heading entitled "Add Modems and Serial Cables to be
Used for Panel Communications".
Note
: Setting up ports and/or modems through the
communications software requires administrator
authority under Windows (since data needs to be
written to the "registry").
The Communications Software
To manage panel communications, the
Guardall Director program uses separate
communications software on each PC to be
connected to a panel or modem.
The modem(s) and connections you'll be using
to connect with system panel(s) must be
added here.
(For details, refer to "Add Modems /
Connections for Panel Communications", to
follow/below.)
Before You Begin: Each direct cable connection or
modem to be accessed by this software must have
been previously set up under MS Windows.
For details on setting up a panel connection, refer to:
 "PC-to-Panel—Direct Connection", or
;
 "PC and Panels—Modem Connections", or
;
 "IP Connectivity".