User`s guide

36 Guardall Director V4.74 User's Guide 21-0381E v4.7.4
Note: This button becomes available once
the filtering changes have been saved
(e.g., exit, then return to this screen).
Related Topic(s)
:  Scheduled Event
Filtering for Operators;  Operator
Permissions
[More] / [Hide]
- Filter on Item: For events pertaining
to a specific person or door, etc.,
select the desired item here.
Acknowledging Alarms
(Comment / Resolve)
Alarm Notes / Comments
While responding to alarms, you can
enter a note for each alarm describing what
caused it, what was done to correct the
problem, etc. You can also set the alarm as
'resolved' (  ), or 'Keep Unresolved' ( ? ).
Tips: Whether 'Resolved' or not, alarms will be
considered to be 'Acknowledged'--unless you click
[Cancel]. You can set the monitoring window to show
only alarms that either have, or have not been 'resolved'
(for details, refer to the preceding topic).
For operators set to "Show Alarm
Window",
unacknowledged alarms will appear in a separate
window at the top.
Related: [Management], Operator, Operator
 Operators (People who can use this Software)
Entering or Viewing Alarm Comments
To enter (or view) an acknowledgement note
for an alarm, click the red area beside the
alarm.
Then, enter the desired message and select
[Resolved], or [Keep Unresolved].
You can enter two or three short notes (saved
individually by clicking OK) or a single larger one for
each alarm as desired.
- Alarm Detail: Details on the alarm, and when it
occurred.
- Comments: Previously entered comments, plus
an area to enter new one(s). Tip: There is
enough space for two or three short notes
(saved individually by clicking OK), or a single
larger note.
Tip: You can type your response, or select a
previously-defined one to use as a starting point under
"Select Response" (to follow).
- Select Response: This allows selecting a
previously-defined response (open the 'drop-list'
and make your selection). These responses
can be used as-is, or edited as desired.
Note: To be available here, sample responses must
be defined first:
Ref
: Account Information Event Response
 Event Responses for Acknowledging Alarms
- [Resolved]: Sets the event as having been
dealt-with. If the alarm/monitoring window is not
set to show only unresolved alarms, you'll see
the message with a "" beside it.
- [Keep Unresolved]: This saves your comment,
and displays the event with a "?" beside it to
indicate further resolution is needed.
- [Cancel]: This aborts any changes you entered
in the 'Alarm Acknowledge' screen.
TechTip: Alarms and events can be set as
'resolvable' or not (i.e., whether or not the
comment/resolution screen will be available). As
well, if 'instructions' have been set up for the specific
type of alarm, they will appear here. For details, refer
to the configuration topics:
+ "Alarm/Event Instructions", and
+ "Customizing How Events are Displayed".
(Click the Coloured Box for an Alarm Message)