User`s guide
21-0381E v4.7.4 
Welcome 
Report  Control Admin Sys Config Tech-Ref 
37
When Messages Cannot be 
Transmitted to the Guardall 
Director Software 
If the Guardall Director software is not 
connected with the specific panel, messages 
are not transmitted, and each individual panel 
will retain up to 65,536 of the latest events 
that occurred. 
Exception: Remote (dial-up) panels with their own 
dedicated
 external modem (i.e. one panel per modem) 
can be set to automatically 'dial-in' and transmit 
messages to the Director software. These messages 
will appear in the monitoring window when you access 
the associated account.) 
For details, refer to "Monitoring, Paging, & Remote 
Mgt. Settings". 
Note: Panel connections require that the 
communications software be running on the specific 
PC. The event-log capacity of each panel depends on 
the panel's "Feature Set" selection. For details, refer 
to "Account-Wide Panel Settings". 
Working with Video Events (V4.5) 
About Video Events 
Video events are specific events pertaining to 
input points and doors that have been 
associated with recordings from one or two 
specific camera(s). These appear with a 
camera symbol on the left in the event 
monitoring window. 
DVR Types: Supported video servers include: 
NetVision (V2.1 or V2.2 and newer) 
Yes (via "Visual Director") 
March R4 & R5 
Optional via licensing (beginning with V4.7). 
VeDVR / NVe (embedded) 
Optional via licensing (beginning with V4.71). 
Note: Playback for video events is NOT supported for 
March R4 DVRs. 
Related: "Setting up Video Events". 
Also See: 
+ Maps and Video (Visual Monitoring & Status/Control) 
+ Camera Status/Control and Adjustments 
Opening a Video Event 
Open your desired account in the ‘tree’, and 
ensure the event monitoring window is 
displayed. To view the associated recording, 
click the camera symbol for the specific event.  
If a video that coincides with the event is 
available, it will open and start playing 
automatically starting at the time of the 
triggering event. 
If an image does not appear, this typically means that 
either a recording is not available from the specific 
camera for this time-slot, or the Director software is 
unable to communicate with the NetVision Video Server. 
Then, refer to the item-descriptions for this 
screen for details on your available choices. 










