eSupport Owner manual

Table of Contents
VoiceSupport LX System Guide i
Table of Contents
1 Introduction
Typical Configuration .............................................................................................................. 1-1
Sequence for Incoming Calls.................................................................................................. 1-2
Sequence for Outgoing Calls.................................................................................................. 1-2
Hardware Description ................................................................................................................... 1-3
Front Panel Controls and Indicators .......................................................................................1-3
Rear Panel Connectors...........................................................................................................1-4
Features........................................................................................................................................ 1-5
System Features.....................................................................................................................1-5
Automated Attendant Features...............................................................................................1-5
System Messaging and Recording Options............................................................................ 1-6
User Features .........................................................................................................................1-6
System Administration and Maintenance................................................................................1-7
Related Documentation ................................................................................................................ 1-8
2 Installation and Setup
Installing the Hardware .................................................................................................................2-1
Tools Required........................................................................................................................ 2-1
Mounting the VoiceSupport Unit .............................................................................................2-1
Connecting VoiceSupport to the LAN .....................................................................................2-1
Connecting AC Power.............................................................................................................2-1
Connecting the VoiceSupport Unit to the Telephone System.......................................................2-2
The Port Card .........................................................................................................................2-2
Phone System Integration.......................................................................................................2-2
Setting Up the Voice Mail Server.................................................................................................. 2-3
Accessing the User Interface Directly ..................................................................................... 2-3
Logging On to the Voice Mail.................................................................................................. 2-3
Setting the Install Options .......................................................................................................2-5
Establishing a Numbering Plan for the Phone Extensions......................................................2-6
In-band Integration for a Generic Phone System....................................................................2-7
Setting the Dialing Rules.........................................................................................................2-8
Assigning Access Digits........................................................................................................ 2-10
Default Language Types.......................................................................................................2-11
Serial Communications Ports......................................................................................................2-12
SMDI........................................................................................................................................... 2-14
Testing the Voice Mail Service....................................................................................................2-16
Automated Attendant Test .................................................................................................... 2-16
Voice Mail Test .....................................................................................................................2-16
Accessing the User Interface Remotely...................................................................................... 2-17
Connecting VoiceSupport to a Network................................................................................2-17
Changing the Voice Mail IP Address .................................................................................... 2-17
Accessing the User Interface ................................................................................................ 2-18
Minimum Voice Mail Configuration ............................................................................................. 2-19