Frequently Asked Questions

changing the phone, it may be a compatibility issue between the smart watch and the phone;
5. If none of the above methods work, it may be a hardware failure, such as a false welding of
the radio frequency circuit, which needs to be returned to the factory for analysis and repair.
Q12
Why does the sync app only have calorie data after exercise, but not distance and speed data?
A12
1. Please wait 5-10 minutes after synchronization. Sometimes data synchronization may be
slow due to network problems;
2. Restart the phone, sometimes the GPS signal of the phone is not good, which may also
cause this problem;
3. Please uninstall and re-install the APP. It may be APP BUG, distance and other data are
determined according to two principles. One is that the smart watchand APP are calculated
according to the GPS positioning of the mobile phone. If the GPS signal is not good, the
algorithm is determined by the algorithm The smart watchis obtained by multiplying the
number of steps and the step width set in advance. If the GPS signal is not good, but the APP
judges that the wristband is not needed to calculate the distance, there will be no distance
data encountered by the customer.
Q13
Slow response to bright screen
A13
Normally raise the wrist to brighten the screen time is about 1.5S
Taking into account your unconscious raising of your wrist during use, such as stretching your
arm while sleeping, we have partially restricted the display of your wrist. When the screen of
the wristband is down, twist your wrist so that the screen is up to light up the screen normally.
It is recommended that you try a few more times to master the best angle of raising your wrist.
Q14
After the firmware update, the watch keeps stuck on the update screen and does not respond
A14
1. Please confirm the power status of the watch before the upgrade, please ensure that the
power before the upgrade is above 35%, to avoid the OTA upgrade being stuck or the upgrade
failure due to insufficient power;
2. Confirm whether the watch and the APP are still connected. If you continue to connect,
continue to upgrade on the device upgrade interface until the upgrade is successful;
3. If you still cannot solve the problem after trying the above operations, please select the
corresponding problem type in the "Problems and Suggestions" of the "My" interface of the
APP, describe your problem in detail, and attach a picture if possible. We locate the reason
more quickly. In addition, please leave your contact information and inform our after-sales
personnel. We will analyze the reason through the log provided by you.
Q15
Screen problem
A15
1. Confirm whether the firmware version of the watch is the latest, and upgrade the version to
the latest if possible. Reset the watch function, and then observe whether the screen is broken.
If it can be restored to normal, it may be a software bug
2. If the reset cannot be restored, it may be a hardware problem and need to be returned to
the factory for repair.