Specifications

44 Culligan Medallist Series
®
Troubleshooting Guide
Problem Cause Solution
1. Unit has blank display. A. Unit has no power. A. Verify that unit is connected to a constant
power source (Not an outlet on a switch).
B. Defective plug-in transformer. B. Replace plug-in transformer.
2. Softener fails to
automatically initiate a
regeneration.
A. Electrical service to the unit has been
disrupted.
A. Verify that unit is connected to a constant
power source (Not an outlet on a switch).
B. Soft-Minder
®
meter not properly recording
total gallons used. The ow meter
connection and operation can be veried
using the test mode setting on the circuit
board.
B. Verify that meter cable is plugged into
circuit board. Verify that meter cable is
snapped into ow meter housing.
C. Incorrect programming. C. Refer to the ‘Programming’ section and
verify all settings.
3. Regeneration occurs at
incorrect time.
A. Timer setting incorrect. A. Reset timer.
B. Timer ashing. B. Reset timer and verify that unit is
connected to a constant power source.
C. Circuit board set to immediate
regeneration.
C. Set circuit board to delayed regeneration.
Refer to ‘Programming the option settings’.
D. Incorrect programming. D. Refer to the ‘Programming’ section and
verify all settings.
4. Phone Icon is displayed. A. Jammed seal pack or brine piston. A. Replace the seal pack or brine piston as
outlined in the ‘Parts Replacement Guide’
section.
B. Defective cam microswitches B. Replace cam microswitches
C. Defective motor. C. Replace the motor as outlined in the ‘Parts
Replacement Guide’ section.
5. Hard water to service.
The root cause of
hard water to service
may also lead to
problems such as Iron
or Hardness bleed in
softeners.
A. Cul-Flo-Valv
®
is open or o-rings on Cul-
Flo-Valv bypass stem are cut.
A. Close bypass valve or replace o-rings on
bypass stem.
B. Salt or Chemical storage tank is empty. B. Add salt or chemical to storage tank and
verify that proper level of salt or chemical
is maintained.
C. Eductor screen or nozzle plugged. C. Clean or replace eductor nozzle and/or
screen.
D. Incorrect programming. (Salt dosage too
low for inuent hardness)
D. Refer to ‘Programming’ section and verify
that settings are correct.
E. Insufcient water owing to salt storage
tank.
E. Verify that rell settings are correct, and
clean the rell ow restrictor.
F. Internal seal leak. F. Replace seal pack as outlined in the ‘Parts
Replacement Guide’ section.
G. Excessive water usage. G. Verify that programming is correct. For
Time Clock units increase regeneration
frequency.
H. Unconditioned water in water heater tank. H. Flush water heater to ll tank with
conditioned water. Note: Follow water
heater manufacturer’s recommendation.
I. Salt bridge. I. Break up salt bridge in brine tank. Do not
try to break the salt bridge by pounding on
the outside of the brine tank.