Installation Guide

8. Communication Troubleshooting 1-2014
d. If none of the above troubleshooting techniques help, call Cummins Support at 1-800-
888-6626 and select option 1.
FIGURE 62. NETWORK CONNECTIONS (CONTROL BOARD AND ETHERNET CONNECTION)
8.2 Remote Internet Access to Generator Set
Troubleshooting
WARNING
Some generator set service procedures present hazards that can result in severe personal injury
or death. Only trained and experienced service personnel with knowledge of fuels, electricity,
and machinery hazards should perform generator set service.
Possible Causes: Improper setup, no high-speed internet connection, public IP address is not
active or properly set up, incorrect IP address is entered, computer is connected to the same
router or network as the generator set, or the internet connection is faulty.
Corrective Actions:
1. Check to see if you are able to access the generator set with your in-home computer.
If not, refer to the In-Home Network Access Troubleshooting procedures.
2. Verify that you followed the network setup procedures.
Refer to the Network Setup Guide.
3. Verify that you are using a high-speed internet connection.
4. Verify that the public IP address is active and set up properly with the ISP (Internet Service
Provider). If necessary, contact the ISP to verify your setup.*
5. Verify that the correct public IP address is entered into the web browser of the computer
(i.e. xxx.xxx.xxx.xxx).
84 A029V088 (Issue 16)