Use and Care Manual

5. Troubleshooting 1-2014
3. Verify that the alert level is set to All Events.
a. To verify that your generator set can send emails, select Disable Standby and wait
several minutes to verify that you did receive an email.
b. Select Enable Standby and wait a few more minutes to verify that you did receive a
second email.
4. Send an email to the destination email address and check to see if you received this email.
If not, contact your email service provider or your ISP (Internet service provider) to
diagnose.
5. Check to see if the destination email accounts have spam filtering.
a. If spam filtering is present, add the outgoing email address to your contact list.
b. If spam filtering is not present, proceed to step 6.
6. Ensure that the SMTP server in use is capable of distributing non SSL certified emails. If
the SMTP server is not capable of sending non SSL certified emails or the status is
unknown, please contact your ISP technical support for information.
7. Verify that the domain name is included in the user name field of the Network Setup screen
(i.e. username@domainname).**
8. Verify with your ISP that the Static DNS (Domain Name Server) #1 and #2 are correct.
9. If the previous steps do not correct the problem, contact a computer network specialist to
diagnose.
** “No authentication" is possible on some systems by leaving the username and password
fields blank.
IMPORTANT NOTE: Changes are not saved unless you navigate through all three
Network Setup screens and click on “Done". The message “Settings Saved Successfully"
is then displayed.
FIGURE 24. NETWORK SETUP - PAGE 1
48 A029V089 (Issue 9)