Installation manual

Page 16
Troubleshooting
If controller functions do not operate properly,
proceed as follows;.
1. Does the genset operate correctly from the
genset controls? If it does not, the problem
is in the genset, not the EC 30 controller.
See the genset Operator, Installation, and
Service Manuals. .
2. If the genset operates correctly from the
genset controls, Confirm that the correct
connection diagram (Figures 5, 6 and 7) was
used, then check EC 30 wiring connections.
3. Confirm that the correct voltages are present
on each terminal.
4. Check all terminal connections on both ends
of the wiring harness. Are harness
connectors properly joined?
5. Repeat the TEST SYSTEM procedure as
described in this Operation and Installation
Manual.
AGS Warning Labels
The unit includes a sheet of adhesive warning
labels. Affix one label at or near each of the
following locations:
• Genset Service Access Panel
• Genset Start/Stop Switch
• Vehicle AC Distribution Panel
• Vehicle AC Transfer Switch
• For towed RV, tow tongue or tongue jack
Auto Genset Starting (AGS) installed.
Carbon-monoxide (CO), moving parts, and
shock can cause severe injury or death.
Disconnect battery or remote harness at
genset to store or garage RV and before
servicing genset or RV electrical systems.
WARNINGWARNING
How to Obtain Customer Service
If you require service, parts, or product literature,
contact the nearest Onan dealer or distributor. To
locate the nearest authorized dealer or distributor, in
the United States or Canada call 1-8OO-888-ONAN
for name and telephone number (This automated
service utilizes touch-tone phones only). By calling
this number, you can also request a directory of
authorized RV servicing dealers:
RV Sales and Service Directory F-919.
To get service, contact the authorized dealer or
distributor nearest you. Explain the problem and
make an appointment. If you have difficulty in
arranging for service or resolving a problem, please
contact the dealer coordinator or service manager at
the nearest Onan dealer for assistance.
Before calling for service, have the following
information available:
1. The complete model number and serial
number.
2. Software version number, as shown in the
SYSTEM INFO displays.
3. The date of purchase.
4. The nature of the problem.
To enjoy the benefits the product offers requires an
understanding of this manual. If you have ideas for
its improvement we happily accept editorial
comments.
!WARNING! Improper service or replacement of
parts can result in severe personal injury, death,
and/or equipment damage. Service personnel
must be trained and experienced to perform
electrical and/or mechanical service.
Warranty Policy
The ONAN limited warranty covers your Energy
Command 20/30 Control for the first three (3) years
you own your EC 20/30 if purchased at the same
time as an Onan generator. Energy Command
20/30 Controllers sold separately are covered for 90
days.
For complete Onan Limited Warranty details contact
your Onan RV Service and Parts dealer or call 1-
800-888-ONAN (1-800-888-6626).