Service manual

9-2013 10. Communication Troubleshooting
6. Verify that the computer is not connected to the same router or local area network as the
generator set. If it is on the same network, you will be able to access the generator set
using the local network IP address configured on the generator set. The computer used for
internet access must be connected to a different internet connection than the generator set.
7. Check to see if you can access a standard web page from a computer. If not, contact the
ISP to troubleshoot the internet connection.
8. Verify all settings, as described in the Network Setup Guide.
9. If the previous steps do not correct the problem, contact a computer network specialist to
diagnose.
* To verify your IP address, access “whatismyipaddress.com" from the browser of a
computer connected to the internet and on the same network as the generator set. This
web page displays your current IP address which should match the IP address assigned to
you by your ISP.
10.3 Email Alert Troubleshooting
WARNING
Some Generator Set service procedures present hazards that can result in severe personal injury
or death. Only trained and experienced service personnel with knowledge of fuels, electricity,
and machinery hazards should perform Generator Set service.
Possible Causes: An improper setup, the alert level is not set to “all events," emails cannot be
received, the outgoing email address is not included in your contact list, the email account is not
capable of using plain SMTP for the outgoing SMTP server setup, the domain name is not
included in the user name filed of the Network Setup screen, or the DNS #1 and #2 values are
incorrect on the Network Setup screen.
Corrective Actions:
1. Check to see if you are able to access the generator set with your in-home computer. If
not, refer to In-Home Computer Access Troubleshooting.
2. Verify that you followed the network setup instructions. Refer to the Network Setup Guide.
3. Verify that the alert level is set to All Events.
a. To verify that your generator set can send emails, select Disable Standby and wait
several minutes to verify that you did receive an email.
b. Select Enable Standby and wait a few more minutes to verify that you did receive a
second email.
4. Send an email to the destination email address and check to see if you received this email.
If not, contact your email service provider or your ISP (Internet service provider) to
diagnose.
5. Check to see if the destination email accounts have spam filtering.
a. If spam filtering is present, add the outgoing email address to your contact list.
b. If spam filtering is not present, proceed to step 6.
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