Service manual

9-2013 8. Optional Internet/Email Interface Setup
2. To access the generator set's web page on any computer or wireless device not connected
to the same modem/router as the generator set, type in the owner's public IP address and
enter the user name and password.
3. To access the generator set's web page on any computer or wireless device connected to
the same modem/router as the generator set, type in the unique in-home network address
of the generator set and enter the username and password.
8.11 Help Hotline
1-800-888-6626 option 1
Technical support for setup and troubleshooting of the hardware used for in-home network
access to the generator set is available through the selling Cummins Onan dealer/distributor.
The owner may be required to contact their ISP and/or email provider for technical support of
the e-mail notification feature setup and troubleshooting.
Due to the variations in network equipment, network configurations and ISPs, the owner is
responsible for acquiring the needed support/service from a qualified network specialist to
properly and securely set up the owner's network for remote monitoring of the generator set.
Cummins Onan does not provide technical support for setup and troubleshooting of the owner's
network and email service.
• If you can't remember your password, reset it to “cummins" by selecting Reset Password
on the Network Setup screen on the in-home Operator Panel and pressing the up or down
arrow.
• The customer's public IP Address must be a static IP Address. If the customer's public IP
Address is dynamic, the customer must either obtain a static IP Address from their service
provider or set up a domain name that manages the dynamic IP Address.
8.12 Frequently Asked Questions
Question: Do I need a router?
Answer: Yes, a router or switch is required to allow for the connection of more than one device
(computer, generator set, etc.) with each other and the Internet.
• Typically, your Internet modem also serves as a router.
• If you have an available Ethernet connection on your router-enabled modem, you may not
need to add an additional router.
Question: Do I need a modem?
Answer: A modem is required if you want to utilize the email and remote Internet access
features of the generator set.
• Only one modem is required.
• If you already have an Internet connection, you have a modem.
Question: What is an IP Address?
Answer: An IP Address, or Internet Protocol Address, is a unique address that devices such as
a computer or your home generator set use to communicate with each other, both on your in-
home network (LAN network) or with the World Wide Web.
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