Specifications

34
How to Obtain Service
When you need parts or service for your genset con-
tact the nearest authorized dealer or distributor.
Onan has factory-trained representatives to handle
your needs for genset parts and service. To locate
the nearest authorized distributor:
1. Check the North American Sales and Service
Directory (F-118) and the International Sales
and Service Directory (IN-1013) supplied with
your Onan genset. These directories list autho-
rized distributors who will assist you in locating
the nearest authorized dealer.
2. Consult the Yellow Pages. Typically, our distrib-
utors are listed under:
GENERATORS − ELECTRIC,
ENGINES − GASOLINE OR DIESEL, or
RECREATIONAL VEHICLES − EQUIPMENT,
PARTS AND SERVICE.
3. Call 1-800-888-ONAN for the name and tele-
phone number of the nearest Onan dealer in
the United States or Canada. (This automated
service utilizes touch-tone phones only). By
calling this number you can also request a di-
rectory of authorized RV servicing dealers: RV
Sales and Service Directory F-919.
To get service, contact the authorized dealer or dis-
tributor nearest you, explain the problem and make
an appointment. If you have difficulty in arranging
for service or resolving a problem, please contact
the dealer coordinator or service manager at the
nearest Onan dealer for assistance.
Before calling for service, have the following infor-
mation available:
1. The complete genset model number and serial
number. See Model Identification (Page 4).
2. The date of purchase
3. The nature of the problem. See Troubleshoot-
ing (Page 22).
WARNING
Improper service or replacement of
parts can result in severe personal injury, death,
and/or equipment damage. Service personnel
must be qualified to perform electrical and/or
mechanical service.