Operation and maintenance manual

QSB4.5 and QSB6.7 Problem Solving
Section S - Service Assistance Page S-1
Routine Service and Parts
General Information
Personnel at Cummins Authorized Repair Locations can assist you with the correct operation and service of your
system. Cummins has a worldwide service network of more than 5,000 Distributors and Dealers who have been
trained to provide sound advice, expert service, and complete parts support. Check the telephone directory, refer to
the directory in this section, or the Service Locator at www.cummins.com for the nearest Cummins Authorized Repair
Location.
Emergency and Technical Service
General Information
The Cummins Customer Assistance Center provides a
24-hour, toll free telephone number to aid in technical and
emergency service when a Cummins Authorized Repair
Location can not be reached or is unable to resolve an
issue with a Cummins product.
If additional assistance is required, call Toll-Free:
• 1-800-DIESELS
• (1-800-343-7357)
• Includes all 50 states, Bermuda, Puerto Rico, Virgin
Islands, and the Bahamas.
• East Asia - Customer Assistance Center also for
Chinese Domestic Market support Toll-Free:
• 400-810-5252
• Outside of North America contact your Regional
Office. Telephone numbers and addresses are listed in
the International Directory.
Problem Solving
General Information
Normally, any problem that arises with the sale, service, or repair of your engine can be handled by a Cummins
Authorized Repair Location in your area. Refer to the telephone directory, the directory in this section, or the Service
Locator at www.cummins.com for the nearest Cummins Authorized Repair Location. If the problem has not been
handled satisfactorily, follow the steps outlined below:
• If the disagreement is with a Dealer, talk to the Cummins Distributor with whom he has his service agreement.
• If the disagreement is with a Distributor, call the nearest Cummins Division or Regional Office; however, most
problems are solved below the Division or Regional office level. Telephone numbers and addresses are listed in
this section. Before calling, write down the following information:
• Engine model and serial number
• Type and make of equipment
• Total kilometers [miles] or hours of operation
• Warranty start date
• Nature of problem
• Summary of the current problem arranged in the order of occurrence
• Name and location of the Cummins Distributor or Dealer
• If a problem can not be resolved satisfactorily through your Cummins Authorized Repair Location or Division
Office, contact:
• Cummins Customer Assistance Center - 41403, Cummins Inc., Box 3005, Columbus, IN 47202-3005
• Telephone: +1 800-diesels / [phone] (USA Only)