Warranty

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS – YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE.
Terms and Conditions Subject to the conditions and limitations stated in this document, Custom
®
Building Products (CUSTOM) warrants to the original owner that the CUSTOM installation system
will be free from manufacturing defects and will not break down or deteriorate under normal usage
for the life of the installation when installed in accordance with CUSTOM most recently published
instructions, specifications and industry standards and guidelines for said installation. This
warranty becomes effective upon validated substantial completion of the project. This warranty is
not transferable.
Exclusive Remedy In installations correctly utilizing CUSTOM products listed on this document,
CUSTOM will repair and/or replace, at its discretion, the affected area of the system. Such cost to
CUSTOM shall not exceed the original square foot cost of the installation shown to be defective.
CUSTOM is not responsible for shade or dye lots of the finished materials. Proof of product
purchase cost may be required.
Limitations CUSTOM is not responsible for structural failure or workmanship that is not in
accordance with standard industry practices and procedures and CUSTOM published instructions.
CUSTOM will not be liable for any loss or damage arising from the CUSTOM installation system or
any CUSTOM product incorporated therein, whether direct, indirect, special, incidental,
consequential, regardless of the legal theory asserted, including warranty, contract, negligence or
strict product liability. Some states do not allow the exclusion of consequential damages, so these
limitations or exclusions may not apply to you. Cracking due to structural movement, excessive
deflection or other failure of the substrate and damage to structural or subfloor elements from water
are also not covered. Acts of God including but not limited to flooding, hurricane, tornado,
earthquake and fire shall not be covered under this warranty. CUSTOM will not be responsible for
system failure resulting from the use of competitive or non-specified products. CUSTOM shall not
be responsible for lippage between tiles; cracks in tiles; loss of bond to substrate, tile or membrane
due to excessive tile deformation such as warpage or curling for any reason, or resulting from a
lack of improperly-placed perimeter and/or movement joints. All tile installed over post-tensioned
or suspended slabs must be physically strong to accommodate movement without cracking or
spalling, such as true porcelain tile. The potential for efflorescence and shading is inherent in all
cementitious products and is not considered a manufacturing defect. CUSTOM expressly
disclaims any other warranties, including warranties of merchantability and fitness for a particular
purpose other than the warranty expressly stated herein. Although CUSTOM may have suggested
the material or developed the material at the request of the owner or applicator, it is the
responsibility of the owner to test and determine the suitability of the material for the intended use
and purpose, and the owner assumes all risk and liability whatsoever regarding such suitability.
This warranty is in place of all other warranties and conditions, express or implied. Custom
expressly disclaims any other warranties and conditions, including statutory warranties and
conditions and warranties and conditions of merchantability and fitness for a particular purpose
other than the warranty expressly stated herein.
Warranty Requirements CUSTOM installation requirements can be obtained by calling Technical
Services at 800-282-8786 or through www.custombuildingproducts.com. A complete CUSTOM
system of products, including surface preparation, mortars and grout materials, must be used to
qualify for this limited warranty. All installations over 5,000 square feet must receive pre-approval
by calling CUSTOM. We offer pre-job inspections, call 800-282-8786. Multiple residence installations
are considered as one installation.
Claims Procedures If you wish to make a claim under this limited warranty, you must notify
CUSTOM immediately in writing of any alleged defect of the installation.
Write to: Technical Services, Custom Building Products, 10400 Pioneer Blvd., Santa Fe Springs,
CA 90670. The claim must be submitted and evaluated by CUSTOM before any repair work is
done. CUSTOM reserves the right to physically inspect any project with a claim pending prior to
determining validity of the claim. Proof of purchase may be required. For any claim that is not valid,
CUSTOM will be paid reasonable charges, including travel and labor, associated with investigation
of such claim.
Product specifications may change without notice. For the most up to date product and technical
information, go online to HomeDepot.com or CustomBuildingProducts.com. Not all products
available in all markets. CUSTOM, RedGard, EasyMat, FlexBond, Fusion Pro, Polyblend, TileLab
and Aqua Mix are registered trademarks of Custom Building Products. WonderBoard is a trademark
of Modulars Inc., used with permission. All other marks are the property of their respective owners.
Homeowner Lifetime Warranty
Limited Warranty
Products Covered in CUSTOM’s Lifetime Warranty:
PREP (use where specified depending on the installation requirements)
Patching and Leveling
LevelQuik
®
RS Rapid Setting Self-Leveling Underlayment / LevelQuik
®
Latex Primer;
SpeedFinish
TM
Patching & Finishing Compound
Over Concrete or Masonry Floors
RedGard
®
Waterproofing and Crack Prevention Membrane
Over Concrete or and Wood Subfloors
RedGard
®
Uncoupling Mat
Over Plywood Floors and Countertops
7/16" or 1/4" WonderBoard
®
Lite Backerboard
Over Bare Wall Studs and Showers
7/16" WonderBoard
®
Lite Backerboard
SET
FlexBond
®
Crack Prevention Mortar; Natural Stone & Large Tile Premium Large Format Tile Mortar;
Glass Tile Premium Thin-Set Mortar; MegaLite
®
Ultimate Crack Prevention Large Format Tile Mortar
GROUT
Fusion Pro
®
Single Component
®
Grout; Prism
®
Ultimate Performance Cement Grout;
Polyblend
®
Sanded Grout or Non-Sanded Grout; CEG-Lite™ Commercial 100% Solids Epoxy Grout