Warranty

Homeowner
Lifetime Warranty
LIMITED WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS – YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE.
Terms and Conditions
Subject to the conditions and limitations stated in this document, Custom
®
Building Products (CUSTOM)
warrants to the original owner that the CUSTOM installation system will be free from manufacturing defects
and will not break down or deteriorate under normal usage for the life of the installation when installed in
accordance with CUSTOM most recently published instructions, specifications and industry standards and
guidelines for said installation. This warranty becomes effective upon validated substantial completion of
the project. This warranty is not transferable.
Exclusive Remedy
In installations correctly utilizing CUSTOM products listed on this document, CUSTOM will repair and/or
replace, at its discretion, the affected area of the system. Such cost to CUSTOM shall not exceed the
original square foot cost of the installation shown to be defective. CUSTOM is not responsible for shade
or dye lots of the finished materials. Proof of product purchase cost may be required.
Limitations
CUSTOM is not responsible for structural failure or workmanship that is not in accordance with standard
industry practices and procedures and CUSTOM published instructions. CUSTOM will not be liable for
any loss or damage arising from the CUSTOM installation system or any CUSTOM product incorporated
therein, whether direct, indirect, special, incidental, consequential, regardless of the legal theory asserted,
including warranty, contract, negligence or strict product liability. Some states do not allow the exclusion
of consequential damages, so these limitations or exclusions may not apply to you. Cracking due to
structural movement, excessive deflection or other failure of the substrate and damage to structural or
subfloor elements from water are also not covered. Acts of God including but not limited to flooding,
hurricane, tornado, earthquake and fire shall not be covered under this warranty. CUSTOM will not be
responsible for system failure resulting from the use of competitive or non-specified products. The potential
for efflorescence and shading is inherent in all cementitious products and is not considered a manufacturing
defect.
CUSTOM expressly disclaims any other warranties, including warranties of merchantability and
fitness for a particular purpose other than the warranty expressly stated herein. Although CUSTOM may
have suggested the material or developed the material at the request of the owner or applicator, it is
the responsibility of the owner to test and determine the suitability of the material for the intended use
and purpose, and the owner assumes all risk and liability whatsoever regarding such suitability.
Warranty Requirements
CUSTOM installation requirements can be obtained by calling Technical Services at 800-282-8786 or
through www.custombuildingproducts.com. A complete CUSTOM system of products, including surface
preparation, mortars and grout materials, must be used to qualify for this limited warranty. All installations
over 5,000 square feet must receive pre-approval by calling CUSTOM. We offer pre-job inspections, call
800-282-8786. Multiple residence installations are considered as one installation.
Claims Procedures
If you wish to make a claim under this limited warranty, you must notify CUSTOM immediately in
writing of any alleged defect of the installation. Write to: Technical Services, Custom Building Products,
13001 Seal Beach Blvd., Seal Beach, CA 90740-2575. The claim must be submitted and evaluated by
CUSTOM before any repair work is done. CUSTOM reserves the right to physically inspect any project
with a claim pending prior to determining validity of the claim. Proof of purchase may be required.
For any claim that is not valid, CUSTOM will be paid reasonable charges, including travel and labor,
associated with investigation of such claim.