Warranty

Residential
Lifetime Warranty
LIMITED WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS – YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE.
Terms and Conditions
Subject to the conditions and limitations stated in this document, Custom
®
Building Products (CUSTOM) warrants to
the original owner that the CUSTOM installation system will be free from manufacturing defects and will not break
down or deteriorate under normal usage for the life of the installation when installed in accordance with CUSTOM's
most recently published instructions, specifications and industry standards and guidelines for said installation. This
warranty becomes effective upon validated substantial completion of the project. This warranty is not transferable.
Exclusive Remedy
In installations correctly utilizing CUSTOM products listed on this document, CUSTOM will repair and/or replace, at its
discretion, the affected area of the system. Such cost to CUSTOM shall not exceed the original square foot cost of
the installation shown to be defective. CUSTOM is not responsible for shade or dye lots of the finished materials.
Proof of product purchase cost may be required.
Limitations
CUSTOM is not responsible for structural failure or workmanship that is not in accordance with standard industry
practices and procedures and CUSTOM published instructions. CUSTOM will not be liable for any loss or damage
arising from the CUSTOM installation system or any CUSTOM product incorporated therein, whether direct, indirect,
special, incidental, consequential, regardless of the legal theory asserted, including warranty, contract, negligence
or strict product liability. Some states do not allow the exclusion of consequential damages, so these limitations or
exclusions may not apply to you. Cracking due to structural movement, excessive deflection or other failure of the
substrate and damage to structural or subfloor elements from water are also not covered. Acts of God including
but not limited to flooding, hurricane, tornado, earthquake and fire shall not be covered under this warranty.
CUSTOM will not be responsible for system failure resulting from the use of competitive or non-specified products.
CUSTOM shall not be responsible for lippage between tiles; cracks in tiles; loss of bond to substrate, tile or
membrane due to excessive tile deformation such as warpage or curling for any reason, or resulting from a lack of
improperly-placed perimeter and/or movement joints. All tile installed over post-tensioned or suspended slabs must
be physically strong to accommodate movement without cracking or spalling, such as true porcelain tile. The
potential for efflorescence and shading is inherent in all cementitious products and is not considered a
manufacturing
defect. Although CUSTOM may have suggested the material or developed the material at the
request of the owner or applicator, it is the responsibility of the owner to test and determine the suitability of the
material for the intended use and purpose, and the owner assumes all risk and liability whatsoever regarding such
suitability. This warranty is in place of all other warranties and conditions, express or implied. Custom expressly
disclaims any other warranties and
conditions, including statutory warranties and conditions and warranties and
conditions of merchantability and fitness for a particular purpose other than the warranty expressly stated herein.
Warranty Requirements
CUSTOM installation requirements can be obtained by calling Technical Services at 800-272-8786 or through
www.custombuildingproducts.com. A complete CUSTOM system of products, including surface preparation,
mortars and grout materials, must be used to qualify for this limited warranty. All installations over 5,000 square feet
must receive pre-approval by calling CUSTOM. We offer pre-job inspections, call 800-272-8786. Multiple residence
installations are considered as one installation.
Claims Procedures
If you wish to make a claim under this limited warranty, you must notify CUSTOM immediately in writing of any
alleged defect of the installation. Write to: Technical Services, Custom Building Products, 10400 Pioneer Blvd.,
Santa Fe Springs, CA 90670. The claim must be submitted and evaluated by CUSTOM before any repair work is
done. CUSTOM reserves the right to physically inspect any project with a claim pending prior to determining
validity of the claim. Proof of purchase may be required. For any claim that is not valid, CUSTOM will be paid
reasonable charges, including travel and labor, associated with investigation of such claim.