User's Guide

29
10 Trouble Shooting Guide
Trouble Guide
Touchscreen doesn’t work.
- If the LCD touch panel is defective, touch may not work.
- Check if there is any foreign substance on the touch panel.
Network connection failure.
- Check if the LED of the Internet port on the back of the device
is blinking.
- If the LED is not blinking, check if the wire is properly
connected.
- Go to [Main Menu]-[Network Settings].
- Select [TCP / IP] and check whether the IP address is correct.
- If you had selected Dynamic IP, check if an IP address was
assigned from the router.
- If you had selected Static IP, check if the IP address was
entered correctly.
- Select [Network Connection Test], press OK and conduct the
Ping Test again.
Authentication was
successful,
but the door does not open.
- Go to [Main Menu]-[Device Settings].
- Check whether the relay is enabled.
- Check if the relay type (NO or NC) matches the door lock type.
- On the Manager, check if the access time has passed for the
user from [User Management].
- If it is not the access time, the user may be authenticated but
the door will not open.
LCD screen failure.
(No picture on the LCD)
- Check if the device is properly supplied with power.
- Check the time set for Standby Mode in [Main Menu]-
[Environment]-[Screen Settings].
- After the time you set has expired, the LCD screen will turn off
automatically.
Voice message / Sound
is not coming out.
- Check Volume is not set at 0 (zero) in [Main Menu]-
[Environment]-[Sound Settings].
Card is not recognized.
- Check if the card is registered.
- If you're tagging with an unregistered card, you'll see the
message, "This card is not registered."