Technical Specs

13
14. Trouble Shooting
No.
Issue
Fix
1
Battery is draining too fast
Adjust screen brightness to a lower setting
2
Slowness or unresponsive programs
Close unused apps; clear app cache;
3
Network connectivity issues; no Wi-Fi
connection
Reset network connection; toggle airplane
mode on/off
4
Tablet is hot or overheating
Close unused apps; clear app cache;
5
App crashes
Reopen app; update app through Play Store
6
Unresponsive screen
Restart table by holding power button for 8 seconds
7
Google Play Store crashes
Clear app cache and restart
8
Apps won't download from Play Store
Clear Play Store cache; open app settings and clear local search
9
Can't turn tablet on/off
Hold power button for Power Menu options
10
Touch screen issue; not responding to
Low battery power; check for physical damage
11
Battery does not hold a charge
Check power cable; inspect power button if stuck
12
Sound is low
Check speaker port for blockage
13
Camera or SD Card not working
Corrupt Software / Reset to factory default
14
Download issues
Make sure it connect with PC properly. You`d better not to use
the front USB port to connect to PC.
15
Device crashed or can't turn on
Once device crashed during the running time, It can be restarted
via tap the RESET button at the side of device.
16
Out of run
Check the batteries whether it out of charge. Checking after get
connected to the power adapter. If it still can not turn on after
charging, please contact the customer service center.