User manual

Page 42 of 43 Cyber-Rain Manual Software Version 3.00
Troubleshooting Guide
Trouble Running the Software Installer
• Temporarily disable anti-virus and anti-spyware programs such as Norton
Antivirus, Trend Micro, AVG, Spybot Search & Destroy, etc. until the installation
process has completed successfully. Alternatively, grant full permissions / remove
restrictions through the program control settings within your antivirus / anti
spyware software.
• Make sure you are allowing the installer program to run when prompted as such
by Windows.
Wireless Signal & Connectivity Issues
1. Controller to PC Connectivity
• Note: signal strength is indicated by the number of blue lights
illuminated on the access point.
• Make sure that your USB access point is plugged into your computer, or into a
powered USB hub.
• Make sure that your controller unit is plugged in.
• Move your USB access point to a different location, utilizing the several feet of
USB cable that are included. Placing it physically closer to your controller may
help, or placing it farther away from dense objects or sources of radio frequency
interference may help.
• If all of the above actions fail to resolve the connectivity issue, restart your
computer.
2. Software to Weather Service Connectivity
• Disable any anti-virus, anti-spyware, and firewall programs you may have,
(ideally one at a time in order to isolate exactly which program is inhibiting
Cyber-Rain’s access to the internet) or change Cyber-Rain’s internet access
settings in these programs in order to allow the software to access online
weather data.
Error Messages
1. Unhandled Exception (Computers running Windows XP)
• Enter the Control Panel from the Start Menu. Then click Add or Remove Programs
(in Windows XP) or the “Uninstall a Program” subcategory from the “Programs”
heading (Vista).
• Look for multiple versions of “Microsoft .NET Framework”
• If you find versions other than “Microsoft .NET Framework 2.0”, (such as
Microsoft .NET Framework 1.1”, uninstall them. Do not uninstall “.NET Framework
2.0”
2. Unhandled Exception (Computers running Windows Vista)
• Go to Start\Computer\Local Disk(usually C:\)\Program Files
• Right-click the “Cyber-Rain” folder.
• Click “Properties” at the bottom of the right-click menu.
• Click the “Security” tab at the top of the Properties window.
• Make sure that all categories (i.e. Users, Administrators, SYSTEM) are given “Full
Control” over the Cyber-Rain software.