User`s guide

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Technical Suppo rt
Technical Support
Chapter 13:
This chapter contains technical support information. It includes all the information
to find the answers you need to assist you. You may also find answers quickly by
contacting your local distributor/dealer.
Before Contacting Technical
Support
Please take advantage of one of CyberLink’s free technical support options:
consult the user’s guide or the online help installed with your program.
refer to the Knowledge Base in the Support section of the CyberLink web site.
http://www.cyberlink.com/support/index.html
The FAQs may have information and helpful hints that are more current than the
User Guide and online help.
When contacting technical support by email or phone, please have the following
information ready:
registered product key (your product key can be found on the software disc
envelope, the box cover, or in the e-mail received after you purchased
CyberLink products on the CyberLink store).
the product name, version and build number, which generally can be found
by clicking on the product name image on the user interface.
the version of Windows installed on your system.
hardware devices on your system (capture card, sound card, VGA card) and
their specifications.
the wording of any warning messages that were displayed (You may want to
write this down or take a screen capture).
a detailed description of the problem and under what circumstances it
occurred.